IT Technical Writer
Amherst is revolutionizing the way U.S. real estate is priced, managed and financed in order to unlock opportunities for all market participants. Driven by data, analytics, and technology, Amherst has a 20-year history of anticipating where the next risks and opportunities are likely to emerge and designing actionable strategies for investors to capitalize on opportunities across residential real estate, commercial real estate and public securities. Amherst, along with its affiliates and subsidiaries, has more than 900 employees, $5 billion under management and approximately $15 billion under advisement and oversight. www.amherst.com.
As our Technical Writer on our IT team, you'll create content targeted to other IT teams and end-users. Technical writers plan, design, and maintain content as an integral part of the IT or user experience. The content is often in the form of documentation but may also be UI text, sample code, videos, or other material. Regardless of the content medium, technical writers are distinguished by their abilities to explain complex topics in a way that's useful to their audience.
Key Responsibilities:
- Plan, research, and draft user docs that make using complex products easy for end-users, administrators, and the Service Desk staff.
- Design and maintain knowledge base in response to product changes and customer feedback are searchable for IT staff and end-users
- Passionately pursue information that your customers need to be successful
- Actively promote customer-centered product development and create content based on customer scenarios
- Respond to and address feedback on your documentation
- Responsibilities sometimes require working evenings and weekends with little advanced notice.
- Work with subject matter experts (SME) to obtain and validate the information
- Manage one's own time and meet tight deadlines
- Ghostwrite white-papers as needed
What you’ll need to have:
- Bachelors degree in Technical Communication, English, or a related field
- 5+ years of experience developing outstanding user documentation
- Ability to handle multiple schedules and competing requirements and take the initiative to look for opportunities to contribute to the team
- 3+ recent years of experience with writing and content management within a wiki such as Confluence
- 5+ years of experience using Microsoft Word, Excel, and PowerPoint
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Experience with improving existing documentation processes
- A strong IT foundation
- Knowledge of video and video editing
Our full-time employee benefits include:
- A competitive compensation package, annual bonus, 401k match
- Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
- Employer-paid benefits (medical, dental, vision, health savings account)
- Professional career development and reimbursement
- Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
- Backup childcare offered through Bright Horizons
- Relaxed casual environment with virtual office events
Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.