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IT Technician

| Austin
RigUp is hiring a full time HelpDesk Technician in Austin! RigUp is the fastest growing technology startup in oil and gas, and we’re dedicated to transforming the energy industry for the better! Our growing platform enables our customers to do what they do best, with greater efficiency, less complexity and lower costs, while maintaining the highest safety and environmental standards.
We’ve become a proven, trusted player in our space, and we’re not slowing down—we have great opportunities for further growth. RigUp has an extremely supportive institutional investor base, a revenue stream that is growing very fast, and a stellar team of engineers, operations experts, and sales pros.
You’ll join the IT team with focus on customer service (to our internal employees), tracking assets, onboarding new hires, and troubleshooting all tech inside our offices.
Things you’ll be working on:
- Laptop and systems automation using Jamf or other automation tools
- Troubleshooting laptop issues for local and remote employees
- Maintaining and managing our growing user base in Gsuite and other Saas applications
- Managing cloud applications in a single sign-on environment, and working with vendors to get more of our apps SSO enabled
- Collaborating with department leads to determine how IT can help solve our biggest technical issues
- Identifying process improvements and creating solutions
- Creating technical documentation, KB articles, and How To’s for the end user self service portal.
- Tracking and maintaining our assets
- Onboarding new hires and running our weekly IT orientation
- Working with contractors to help build-out IT in our new offices
- Manage setup of large meetings including all-hands, board meetings, and day to day video conferences
Must Have skills:
1-3 years experience in a fast paced IT environment
Mac and Windows OS experience 
Knowledge of Windows and Mac automation and remote tools
Good understanding of networking concepts
Natural problem solving abilities
Excellent communication skills
Ability to produce results under limited supervision
Tech certifications a plus!
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Location

RigUp is located in downtown Austin right next to Lady Bird Lake. We're close to a ton of restaurants, coffee shops, bars, and trails along the water!

What are RigUp Perks + Benefits

RigUp Benefits Overview

Competitive salary
Full health, dental, and vision coverage
Unlimited vacation
401(k) with 4% match
$2,000 annual vacation stipend starting on your 3rd anniversary
Regular off-site activities such as happy hours, team building events, intramural sports leagues, etc.
Catered breakfast, daily lunch stipend, and a fully stocked kitchen
75% tuition reimbursement on continuing education
Office in the heart of downtown Austin
Flexibility to work from home
Onsite gym

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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