RigUp is changing the way work is done in the energy industry. Each one of our teams exists to move us closer to our north star -- to empower the people who power the world.
We are hiring an IT Technician in Austin! You’ll be in a high energy, dynamic work environment where you have a chance to impact all different parts of the organization. You will be exposed to all aspects of administration. We are a small team and we Team Up to facilitate rapid growth and company velocity. In this hybrid role, you can expect to have approximately 40% project time to 60% day to day operations which will include assistance with help desk issues. This is a great opportunity to expand your skillset and experience hyper-growth at a fully SaaS-based organization.
Sound like you? Keep reading.
What you'll do:
- Administer and support Cisco Meraki firewalls, routers, switches, and wireless infrastructure
- Proactively monitoring network components, via business management and monitoring platforms, while analyzing and tuning as required to meet performance demands
- Administration of GSuite, SaaS applications onboarding and offboarding via SSO and Bettercloud
- Review network security penetration testing results and adjust system parameters as required
- Support and maintain Azure Active Directory and LDAP
- Participate in providing internal business support by resolving support requests and escalations
- Administer patch management policy and self-service software portal to the organization’s endpoints (JAMF and\or Intune)
- Create new and update existing documentation for process, architecture, and FAQ
- Participate in providing internal business support by resolving support requests
- Updates job knowledge by participating in educational opportunities, reading professional publications, etc.
What you should have:
- BA/BS degree or equivalent practical experience
- Minimum of 1 years experience as a Network or Systems Administrator with a focus on networking required in addition to 2 years experience as an IT Help Desk Technician or similar role
- Cisco and Meraki experience configuring switches, creating VLANs, and supporting wireless networks is a huge plus
- GSuite administration experience
- Understanding and of Intune or JAMF
- Powershell or shell scripting is a plus
- Experience with Jira and Confluence a plus
- Experience supporting Microsoft Windows & OSX 10.X is required
- Experience migrating and merging business systems through acquisitions is a plus
Perks:
- Flexible PTO policy
- 401k Program with 4% match
- Fully paid employee health insurance for employee
- Daily catered meals
- Competitive commuter benefits
- Open office space in the heart of downtown Austin
- Career development opportunities + partial reimbursement for ongoing education
- $2,000 vacation stipend on your 3 year anniversary
RigUp is a technology company that's building a platform to better support the energy workforce. Through the industry’s largest marketplace, we’re improving the lives of contractors and helping service providers and operators find the people who will get the job done. Headquartered in Austin, TX, and backed by a16z, Founder’s Fund, Quantum Energy Partners, and Silicon Valley Bank, we’ve raised $423.8 Million in funding to support our mission to change the way work is done in the energy field.
Our goal is to make RigUp an environment where any and all people feel welcome, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation, educational background, religion, ethnicities, veteran status, and citizenships. We’d love to learn what you can add to our team!