IT Technician at RigUp

| Austin
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RigUp is changing the way work is done in the energy industry. Each one of our teams exists to move us closer to our north star -- to empower the people who power the world. 
We are hiring an IT Technician in Austin! You’ll be in a high energy, dynamic work environment where you have a chance to impact all different parts of the organization. You will be exposed to all aspects of administration. We are a small team and we Team Up to facilitate rapid growth and company velocity. In this hybrid role, you can expect to have approximately 40% project time to 60% day to day operations which will include assistance with help desk issues. This is a great opportunity to expand your skillset and experience hyper-growth at a fully SaaS-based organization.
Sound like you? Keep reading.

What you'll do:

  • Administer and support Cisco Meraki firewalls, routers, switches, and wireless infrastructure
  • Proactively monitoring network components, via business management and monitoring platforms, while analyzing and tuning as required to meet performance demands
  • Administration of GSuite, SaaS applications onboarding and offboarding via SSO and Bettercloud
  • Review network security penetration testing results and adjust system parameters as required
  • Support and maintain Azure Active Directory and LDAP
  • Participate in providing internal business support by resolving support requests and escalations
  • Administer patch management policy and self-service software portal to the organization’s endpoints (JAMF and\or Intune)
  • Create new and update existing documentation for process, architecture, and FAQ
  • Participate in providing internal business support by resolving support requests
  • Updates job knowledge by participating in educational opportunities, reading professional publications, etc.

What you should have:

  • BA/BS degree or equivalent practical experience
  • Minimum of 1 years experience as a Network or Systems Administrator with a focus on networking required in addition to 2 years experience as an IT Help Desk Technician or similar role
  • Cisco and Meraki experience configuring switches, creating VLANs, and supporting wireless networks is a huge plus
  • GSuite administration experience
  • Understanding and of Intune or JAMF
  • Powershell or shell scripting is a plus
  • Experience with Jira and Confluence a plus
  • Experience supporting Microsoft Windows & OSX 10.X is required
  • Experience migrating and merging business systems through acquisitions is a plus


  • Flexible PTO policy
  • 401k Program with 4% match
  • Fully paid employee health insurance for employee
  • Daily catered meals
  • Competitive commuter benefits
  • Open office space in the heart of downtown Austin
  • Career development opportunities + partial reimbursement for ongoing education
  • $2,000 vacation stipend on your 3 year anniversary

RigUp is a technology company that's building a platform to better support the energy workforce. Through the industry’s largest marketplace, we’re improving the lives of contractors and helping service providers and operators find the people who will get the job done. Headquartered in Austin, TX, and backed by a16z, Founder’s Fund, Quantum Energy Partners, and Silicon Valley Bank, we’ve raised $423.8 Million in funding to support our mission to change the way work is done in the energy field.
Our goal is to make RigUp an environment where any and all people feel welcome, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation, educational background, religion, ethnicities, veteran status, and citizenships. We’d love to learn what you can add to our team!

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks


RigUp is located in downtown Austin right next to Lady Bird Lake. We're close to a ton of restaurants, coffee shops, bars, and trails along the water!

An Insider's view of RigUp

How does your team reward individual success?

We are rewarded with a promise. At the end of a season of ambiguity and strife, apart from any monetary or material items, we will always be able to say there was joy, encouragement, and meaning.


Customer Support Specialist

What's the biggest problem your team is solving?

One of the coolest things we’ve been working on has been parsing resumes to gather information about employment history and references so that our consultants don’t have to spend a ton of time filling out confusing forms. We hope to get quicker, more accurate data while making the platform easier to access and more useful for our consultants.


Engineering Manager

How has your career grown since starting at the company?

RigUp has fostered my career growth by coupling my strengths and interests with the company’s needs. I’ve gotten the opportunity to fill a variety of different roles that I’ve gained an invaluable amount of experience from and that will increase my marketability down the road.


Business Process Analyst

What is your vision for the company?

At RigUp, we're building the largest job marketplace in the energy industry by making it easier for contractors to find work and for companies to staff up by hiring ready, qualified workers. As CEO, I want to grow an organization that creates value in the world and ensures RigUp is an environment where our employees feel empowered to make decisions



What’s the vibe like in the office?

The energy at the RigUp office is contagious. We work on interesting problems and are truly making a difference in people's lives. Work is simply better when you love what you do!


Talent Lead

What are RigUp Perks + Benefits

RigUp Benefits Overview

Competitive salary
Full health, dental, and vision coverage
Unlimited vacation
401(k) with 4% match
$2,000 annual vacation stipend starting on your 3rd anniversary
Regular off-site activities such as happy hours, team building events, intramural sports leagues, etc.
Catered breakfast, daily lunch stipend, and a fully stocked kitchen
75% tuition reimbursement on continuing education
Office in the heart of downtown Austin
Flexibility to work from home
Onsite gym

Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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