RigUp is changing the way work is done in the energy industry. Each one of our teams exists to move us closer to our north star -- “to empower the people who power the world.” The IT team at RigUp provides both strategic IT vision and enterprising solutions for RigUp staff in support of the company’s mission.
RigUp is hiring an IT Technician that will be responsible for troubleshooting problems faced by the end-users by identifying issues and analyzing them. Our ideal candidate for this role will be someone who loves the idea of working with technology to help our employees thrive and working with a small team to support our employees facing problems related to hardware, software, and networking. Sound like you? Keep reading.
What you’ll be doing:
- Service Desk (60% - 80%):
- Be a single point of contact for customers to obtain technical support
- Configure desks, laptops and software for all new hires
- Assist with the ticket queue for all day to day IT requests
- Update equipment inventory and maintain equipment stock with our approved vendors
- Manage company provided mobile equipment
- Create technical documentation, KB articles, and How To’s for our knowledge management system
- Discover training needs and provide coaching as needed for service desk team
- Project work (20% - 40%):
- Use technology and best practices to streamline procedures and automate tasks
- Assists IT Systems Administrators and IT Systems Engineers with implementation of new solutions and management all existing platforms
What you should have:
- Strong communication skills in order to work with both IT specialists and non-IT employees.
- Demonstrate competency in troubleshooting
- Able to multi-task and document several tasks at once
- Experience with:
- ITIL / ITAM / ITSM
- Okta
- BetterCloud
- GSuite administration
- Office365
- Jamf / Intune / Google MDM
- Atlassian and Jira Service Desk
Perks:
- Flexible PTO policy
- 401k Program with 4% match
- Fully paid employee health insurance for employee
- Open office space in the heart of downtown Austin
RigUp, a digital platform bringing modern workforce and vendor management to underserved industries, is one of the fastest growing companies in Austin. Founded in 2014, RigUp initially focused on the energy industry – empowering contract workers in oil and gas, solar, and wind to take home more pay for the same work, with better insurance and benefit options. The RigUp solution has expanded into equipment and vendor management, as well as on-demand, app-based service fulfillment, bringing cost savings and operational efficiencies to energy companies across the United States. Recent expansion will bring the RigUp platform to additional, energy-adjacent industries that rely on contract labor.
As a world-class employer, RigUp is committed to providing an environment where any and all people feel welcome, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation, educational background, religion, ethnicities, veteran status, and citizenships. We’d love to learn what you can add to our team!
