Jira / Atlassian Administrator
Role Description
As a Jira / Atlassian Administrator, you support Jira and related tools across Dropbox. Jira is a strategic platform and application used by most teams across Dropbox and you will play a crucial role in how the platform is used across the organization. You will be responsible for front-end configurations, implementing customization, evaluating, implementing and managing plug-ins, integrations, and for being a go-to source for all Jira related questions and tasks. You will be a key partner and SME working with internal PMOs and Jira SME’s across the organization to align Jira to our SDLC and best practices. You are naturally curious and like to solve problems. You are customer-centric.
Responsibilities
In this role, you must be able to:
- Be the Subject Matter Expert (SME) for Jira cloud instances, and potentially other Atlassian products.
- Be a change agent to drive transformation of how we manage work.
- Drive innovation on how work is performed using Jira
- Create custom Jira projects, complex workflows and permission schemas
- Manage Jira version upgrades
- Create training material and standard operating procedure documentation
- Provide formal and informal training to Jira users
- Identify, test and recommend new plugins to meet project requirements
- Define access permission schemas for internal and external Dropbox users
- Be a key contact for Atlassian support
- Align Jira with PMO processes and standards (Waterfall, Agile and Kanban)
Requirements
- 3-5 years of experience as a Jira Administrator of cloud instances
- Solid understanding of Agile principles and project management methodologies
- Experience with Jira version upgrades
- Ability to write custom JQL (Jira Query Language)