Jr. Customer Support Specialist

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Company Description

Founded in 2017, Living Security’s mission is to help prevent cybersecurity breaches with a human risk management solution that does more than meet compliance needs, it also truly changes behavior. Living Security believes empowering people is the key to ending cybersecurity breaches, picking up where traditional security awareness training drops off. Gamified learning and immersive experiences engage and educate users, while the science-backed, tech-enabled platform uniquely provides CISOs the ability to measure training efficacy and program ROI.

Named one of Austin’s Best Places to Work, the Living Security team is composed of 50+ cybersecurity professionals committed to transforming security awareness training as we know it and turning end users into the enterprise’s greatest asset against cybercrime. Living Security is trusted by security-minded organizations like CVS Health, MasterCard, Verizon, MassMutual, Biogen, AmerisourceBergen, Hewlett Packard, JP Morgan, and Target. Learn more at www.livingsecurity.com.

While we take our mission seriously, we have a lot of fun while executing! 

Job Description

Your primary role will be editing standard content to match detailed client requested personalization, and testing those changes in the front end system. Since we are a young startup, customization workflow may fluctuate, but your downtime will not. You will also assist in manual backend configuration and workarounds to support our SaaS product, and more!

This is a unique entry level position with amazing growth potential! Our goal is to also develop any additional skills you bring to the table, or new skills you would like to learn, ensuring a long and rewarding career at Living Security. 

Qualifications

This position is ideal for someone who is:

Timeline-focused -- will do what it takes to meet a deadline
Detail-oriented -- can focus on granular information for a long stretches of time
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Autonomous/Independent -- enjoys working with little direction
Innovative -- prefers working in unconventional ways or on tasks that require creativity
Experience -- one year of data entry experience preferred

Additional Information

Perks of Living Security:

  • Open, inclusive, and fun environment
  • Benefits, including medical, dental and vision insurance, short term disability, life insurance, 401(k)
  • Competitive salary
  • Responsible PTO policy and paid holidays
  • Work remote and flex-time options
  • Opportunity to be a part of a company that is revolutionizing the cybersecurity industry
  • Growth opportunities throughout the company

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All your information will be kept confidential according to EEO guidelines.

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Location

Living Security is in Penn Field, an award-winning adaptive reuse of a 1918-era air force base with exposed brick walls, wood beams, original wood floors and high, open ceilings. We are located off South Congress Avenue in the sought-after 78704 zip code, minutes from Austin’s iconic “SoCo” district

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