The IT team provides internal systems management and end user desktop support for a global employee base of approximately 1000 in a rapidly growing and fast-paced environment. The IT Helpdesk Administrator will work closely with other team members to grow our enterprise systems, test and implement new technologies, and provide world-class support for our end users including a highly technical group of Engineers and Developers.

Responsibilities:

• 1+ years of experience with Helpdesk support for end user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements. Work closely with help desk team members to drive productivity and customer satisfaction.
• Windows and Apple OS end-user desktop build, support, capacity management, and performance tuning.
• Must be experienced with setup and basic support of end user desktops including setting up monitors, keyboard, mouse, and cabling to IT standard desk configurations.
• Respond to help desk ticket requests for support, supplies, replacement parts, etc as needed by local and remote staff.
• Support company events in the local office and surrounding venues including physical setup, support of audio/visual equipment, manage web conference sessions (Zoom, WebEx, GotoWebinar, A/V Equipment), and general event support activities.
• Work after-hours and weekends as needed for urgent escalations, off-peak systems maintenance, projects, etc.
• BS in related field of study or equivalent industry experience preferred
•  Relevant training certifications a plus

Physical Requirements

This is a highly active and physical position. You must be able to:

• Be physically present daily at the Lithium office where you are based during regular work hours
• Lift and carry at least 25 pounds of weight
• Use light hand and power tools required for assembly of computers, desks, server room racks, etc.
• Work after hours as needed for projects and participate in on-call rotation for escalation support