Liquibase Support Engineer at Datical

| Austin
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About Datical:

Datical transforms the way businesses build software with an industry-leading database release automation solution. Our growing list of Fortune 500 customers love us because we enable them to reduce the time it takes to bring their apps to market while eliminating security vulnerabilities, costly database errors, data loss, and downtime.

Our leadership team has a proven track record of technology startup success and understands the benefits of a truly collaborative culture. No punks and no jerks here. We're a passionate team that enjoys delivering technology to empower our customers to deliver better applications, faster. We were named a Cool Vendor by Gartner and just received series C funding. It's a great time to be part of our success story.

Role Summary:

As a Software Support Engineer, you will investigate, reproduce, and diagnose complex issues affecting our customers on our products – Liquibase and Liquibase Pro. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.

What you’ll be doing:

  • Using your technical skills to identify and resolve critical issues for our customers and customer-facing teams
  • Collaborating cross-functionally with development, QA, and customer facing teams alike to troubleshoot issues to success
  • Acting as a primary support person to track, and manage customer issues
  • Building relationships across Customer Success and R&D as a technical expert
  • Mentoring customer facing teams on technical issues and best practices
  • Providing timely information to customer facing teams to improve overall customer satisfaction
  • Helping define processes to improve support and maintenance

What we’re looking for:

  • Liquibase experience required. Three plus years preferred.
  • Excellent troubleshooting skills along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
  • Technical experience with Java based desktop and/or web applications, Oracle/SQL Server Postgres/DB2 databases, and Linux a plus
  • Demonstrable curiosity, passion, integrity and outstanding attention to detail
  • Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management

Why You'll Like Working Here: 

  • Work on cutting edge technology
  • Get an inside look into how some of the worlds largest brands and companies manage their software teams and releases
  • A transparent and collaborative team environment that values multiple perspectives and fresh thinking
  • No punks, No jerks
  • Everyone is a shareholder in the company
  • Rich benefits package with generous medical allowance and company paid long- and short-term disability 
  • Flexible Time Off and Paid Holidays
  • Weekly company all-hands with lunch
  • Results-oriented culture in a casual work environment
  • Subsidized Gold's Gym membership (Gold's gym is within walking distance of us!) 
  • Fully stocked kitchen with snacks and drinks

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ESNext JavascriptLanguages
    • SCSSLanguages
    • jQueryLibraries
    • ReactLibraries
    • SockJSLibraries
    • Hibernate & JPALibraries
    • AngularJSFrameworks
    • SpringFrameworks
    • Material DesignFrameworks
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

We are in the perfect spot for commuting; just minutes from 183, Mopac & 360. There are awesome taco places & a coffee shop within walking distance!

An Insider's view of Datical

What's something quirky about your company?

- Hanging in our main hallway there are caricatures of each employee, a light-hearted and funny roll-call of us all.
- We have Friday Lunches where we gather and enjoy a lunch provided by Datical. The free lunch is nice, but the thing I like most is how it has an almost family holiday meal feel to it, on a weekly basis, making us feel connected.

Ronak

Professional Services Engineer

What projects are you most excited about?

The launch of our newest product, Liquibase Pro, is very exciting. We have millions of fans of our existing opensource technology called Liquibase. The ability to engage and convert them to Liquibase Pro customers has the entire company jazzed.

Kevin

Director of Inside Sales

What makes someone successful on your team?

Successful members of our Engineering team laugh under pressure. Laughter and fearlessness are essential to survive. The engineers that thrive, though, are those with the confidence to question, the willingness to compromise and the strength to stand fast if that is what is best for end users.

Erzsebet

Principal QA Engineer

How do you empower your team to be more creative?

I try to lead by example and be supportive. When they hit bumps or challenges along the way, I encourage my team to come up with their own solutions and help guide them to the most successful outcome. Ultimately all of my engineers are uber smart and individually resourceful — so I want them to see that AND let their voices be heard.

Kristyl

QA Manager

What’s the vibe like in the office?

I have always felt that the people at Datical are friendly and easy-going. However, never underestimate our mentality of “get it done and do it right.” We encourage transparency, compassion and bright ideas in a fast-paced, yet warm environment. We aren’t the types to simply lounge on bean bag chairs and drink cold brew all day.

Caroline

Datical Wrangler & Minister of Culture

What are Datical Perks + Benefits

Datical Benefits Overview

Perks of being a Datical:
Work on cutting edge technology
Rich benefits package, including 6 weeks paid maternity leave / 2 weeks paid paternity leave
Everyone is a shareholder in the company
Subsidized Gold's Gym membership
Snacks in the kitchen
Weekly company all-hands with lunch!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per month.
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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