Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 40,000 organizations, helping them realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships. Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them.
The Job: This position is ideal for a technically-savvy, independent individual who brings expertise in Learning Management System administration and a passion for education. In this role, you’ll have the opportunity to collaborate with multiple teams, learn our Blackbaud University training technology, and elevate the client experience in Training Central. You should be a highly organized individual with a proven ability to creatively solve problems and simultaneously manage multiple tasks. A bachelor's degree is preferred, but not required, and we’ll be thrilled if you have experience with the Cornerstone OnDemand Learning Suite. Want to really blow us away? Bring some basic HTML skills to the table.
What You’ll Be Doing: You’ll play a pivotal role in our organization’s success by executing strategies associated with our Learning Management System and data infrastructure, including: supporting and enforcing standard operating procedures, inputting training event data from source documents within a set timeframe, verifying that LMS event submissions are complete and accurate, and activating on-demand and instructor-led training content for our clients in Training Central. You’ll manage our system’s HTML code, including upkeep of various pages in Training Central, while simultaneously identifying ways to improve the overall Blackbaud University customer experience. You’ll also use your exceptional troubleshooting skills to navigate issues within the LMS and identify new, more efficient ways to execute daily tasks. We work in a supportive, collaborative atmosphere and are highly focused on the success of our clients.
Our Purpose: At Blackbaud, we believe the world would be a better place if good took over and if everyone on a mission to do good had the power to do even more. That’s why we come to work every day — to equip and connect the world’s philanthropic so good can take over. On the Educational Services team, we are committed to supporting the success of our clients’ missions, providing world-class training — with heart and excellence.
Our People: We are Heart + Smart. We have employees who are passionate about doing good and helping others with their philanthropic missions. We believe we do our best work when we are having fun. And while we are working to enable the success of our nonprofit customers, we are enabling the success of our people. We are committed to developing the careers of our employees through learning and professional development.
Our Advice: Don't let the opportunity to join our Education Services team pass you by. Send us your resume today to begin the interview process. Speaking of process, ours is multi-step. Don’t be surprised if we ask you to complete a recorded video interview. Don’t worry about the "right" answers. This role requires a lot of quick thinking. Give us your best and most truthful answers — not just what you think we want to hear.
Why you’ll want to come work here:
- Competitive salary (commission/bonus based on type of role), 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K match
- Gift matching, volunteer for vacation program, and endless community involvement opportunities
- Named to Forbes’ Fast Tech 25 and Fortune’s Change the World List; we are growing and offer incredible opportunity for advancement
- Tremendous company culture and office perks as well as a new cutting-edge new headquarters completed in 2018
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.