Social Solutions
Social Solutions is the leading cloud software provider for public sector and nonprofit social service organizations.
Austin, TX

Managed Services Representative at Social Solutions

| Austin
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Overview

Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.

Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available, including case management, participant connection, data insights, outcome analytics and funder enablement solutions.

Headquartered in Austin, Texas, Social Solutions was founded over 20 years ago by social workers who saw the potential of innovative cloud technology to improve outcomes and drive impact in the communities they serve. More than 90,000 users have adopted the Social Solutions platform. If you need more convincing, check out one of our many reviews - we were recently named as one of Built In Austin Best Places to Work.

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Where we are at:

It was recently announced that Social Solutions is combining with EveryAction and CyberGrants to create the second-largest and fastest-growing social good software company in the world.

How we're growing bigger, better, stronger:

Our number one goal remains the same as ever: keeping our shared culture of being mission-minded and passionately committed to propel social good. Bringing three like-minded companies together was deliberate - we all provide individual solutions that help social impact; but combined we're creating a mammoth opportunity to accelerate change.

We are actively recruiting across roles in the US and beyond. This role is in Austin and ideally hybrid approximately early 2022 when CDC guidelines are favorable.

Currently we are a remote workforce and have equipped our teams with the technology to stay connected to each other and as close to our customers as possible.

Responsibilities & Requirements

What you will do - responsibilities and requirements:

Further details on the job description follow:

  • Become an expert in each customers' use of ETO and/or Apricot software, including any customizations and add-ons
  • Develop and adhere to custom, proactive support service plans in partnership with other account resources
  • Respond to customers' end user calls and emails to resolve complex and unique problems in an extremely timely manner (meeting established levels of service including initial response time, time to close, etc.,)
  • Develop and cultivate strong relationships with contacts at all levels of the customer organization
  • Provide ad-hoc support to customer Administrators to evaluate additional consultative needs and initiate contact with additional customer account resources
  • Diagnose and escalate issues as needed to ensure proper and timely resolution
  • Interface with the Advanced Support Consultant, Account Manager, and Client Success Manager to provide a high level of customer service without unnecessary overlap
  • Provide intermediate data analysis and data quality assurance in-line with custom, proactive support service plan, i.e., identifying missing data, patterns of data entry, system performance concerns, and impact of data quality and performance on data entry users
  • Meet regularly with customer via phone (weekly, bi-weekly, or monthly depending on what is defined in the service plan)
  • Occasional onsite meetings with customer may be required
  • Document all client interactions and time spent in our tracking system as required-the MSR will be held accountable for a utilization target
  • Bachelor's degree or 2+ years of experience with ETO and/or Apricot software preferred
  • 1+ years of professional experience in relevant industry such as technical support or customer success
  • Outstanding communication and analytical skills
  • Problem solving skills with technical agility and creativity
  • Interest in technology and a desire to solve problems independently
  • Detail-oriented and well organized
  • Passion for human services and an infectious smile

Preferred Skills

  • Experience with ETO and/or Apricot software
  • Technical background/experience such as system administration, implementation, technical specifications for developers, or consulting; report writing (SAP Business Objects or other BI tool); business acumen; applied statistics; evaluation experience

About Social Solutions Global

Benefits summary: Some of the basics: Flexible PTO, 100% employer paid benefits for employees, 8 hours of volunteer time per quarter, career advancement opportunities across multiple offices and functions and of course - when we can - company sponsored events and happy hours.

To ensure candidate and employee health, Social Solutions is conducting the interview process remotely via Zoom for the foreseeable future.

In order to fulfill Social Solution's mission to "help people transform lives," we seek to build teams that leverage diverse perspectives to create an innovative and welcoming environment.

To that end, we make employment decisions based on qualifications, merit and business need. Social Solutions does not discriminate on the bases of age, race, color, religion, sex, sexual identity, gender identity, national origin, protected veteran status, or disability.
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Where we are

Minutes away from the Domain in North Austin.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • TrustRadiusAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • SmartsheetManagement
    • WordpressCMS
    • ZapierCMS
    • SalesforceCRM
    • DrawloopCRM
    • TenfoldCRM
    • DocuSignCRM
    • OutreachCRM
    • MarketoLead Gen
    • BizibleLead Gen
    • TableauLead Gen
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What are Social Solutions Perks + Benefits

Culture
Volunteer in local community
Receive up to 8 paid hours per quarter to volunteer with a non-profit organization of your choice.
Partners with Nonprofits
Friends outside of work
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
The Dependent Care FSA allows you to set aside up to $5,000 per plan year to cover expenses such as day care, after-school programs, and mroe so you and your spouse can work or go to school.
Disability Insurance
Our benefits include short and long-term disability, as well as $50K of coverage provided by the company for employees.
Dental Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Vision Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Health Insurance Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Life Insurance
Our benefits include short and long-term disability, as well as $50K of coverage provided by the company for employees.
Pet Insurance
Wellness Programs
Our Wise and Well program offers monthly events incorporating physical, intellectual, emotion, financial and social well-being – like chair massages, financial planning workshops, and happy hours.
Onsite Gym
Our building, Braker Point, is currently building an onsite gym.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We offer a 401K match to help our employees invest in their future retirement.
401(K) Matching
Social Solutions' 401(K) retirement plan matches 50% of an employee's contributions up to 3% of their annual base salary.
Performance Bonus
Many individual contributor roles at Social Solutions are eligible for an annual performance bonus. Bonuses are based on a percentage of the employee's salary and are paid during performance reviews.
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We recognize the importance of bonding with a new baby, so new parents receive paid off for both birthing and non-birthing leave.
Flexible Work Schedule
Social Solutions employees are encouraged to work with their manager to establish a schedule that works both for them and for the business.
Remote Work Program
All employees will work from home will be until June 1st, 2021. Optional/reservable work from office is available.
Family Medical Leave
Social Solutions will provide up to 12 weeks of unpaid, job protected leave to eligible employees for a variety of reasons.
Vacation & Time Off Benefits
Unlimited Vacation Policy
To enhance our work hard, play hard culture we offer a Flexible PTO policy which means that employees are able to take as many days off as they need, provided they have pre-approval from their manager
Paid Volunteer Time
Social Solutions provides each employee with 8 hours of paid volunteer time per quarter. Employees are encouraged to volunteer with an organization of their choice.
Paid Holidays
Social Solutions offers all employees 9 paid holidays.
Paid Sick Days
Social Solutions employees are able to take paid sick days as a part of our Flexible PTO policy.
Perks & Discounts
Beer on Tap
Social Solutions is expanding our Austin office and has plans to have draft beer available on both floors in our office.
Casual Dress
Social Solutions' culture is laid back and our dress code matches that. Employees dress in casual clothing every day.
Company Outings
Social Solutions has an annual summer party and a holiday party for all employees and a guest. Past parties have included a casino night, a shrimp boil, and of course eating BBQ.
Game Room
The Social Solutions break room includes an arcade machine with over 1000 games, a ping pong table, pop a shot basketball, and corn hole. We're very competitive and regularly hold gaming tournaments.
Happy Hours
We work hard and we play hard. Social Solutions hosts happy hours once per month either in our office break room or at a local bar.
Parking
We recognize that Austin isn't known for it's public transportation, so we have on-site parking for all employees.
Recreational Clubs
Social Solutions offers a variety of groups for employees to join that range from sports leagues to breakfast clubs and book clubs.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
We offer a 2-Day New Hire Orientation, monthly professional development training, a High Potential program that accelerates growth of our top talent, and the LEAD program which is offered to managers.
Tuition Reimbursement
Social Solutions offers $1,500 per year toward role related graduate and undergraduate programs or $500 per year for continued education courses.
Diversity Program
Promote from within
Continuing Education stipend

An Insider's view of Social Solutions

How does your team reward individual success?

Leadership recognizes hard work and talent and rewards their top performing employees - I've been promoted, named "Rookie of the Year", and been placed into a program to accelerate my growth even further with my other high potential colleagues.

Joel

Software Engineer

What's the biggest problem your team is solving?

I joined Social Solutions Global to work on updating and innovating a key part of the product offering. My team is handling the inefficiency of developing for parallel monoliths by introducing cutting edge tools and cloud scaling. The technical potential will enable great rewards for our clients!

Chris

Software Developer

How has your career grown since starting at the company?

Since joining Social Solutions, I’ve been pushed to learn & develop faster than in any previous role. I was paired with a mentor to guide my development and make sure I was focusing on the right areas. This lead to my promotion into a team lead role where I’m being tasked with managing a team while continuing to thrive in my day-to-day duties.”

Michael

Team Lead, Renewals

What is your vision for the company?

As the leading provider of outcomes software to the philanthropic community, we are changing the way that data and analytics are used. We're able to do this because we hire smart and passionate employees. We envision a world where organizations can see their impact in real time, and can take action on those insights to transform human lives.

Kristin

CEO

How does the company support your career growth?

My favorite part of working at Social Solutions is that I get to stay connected to my nonprofit roots while working at a rapidly growing tech company. There’s so much room for professional growth and promotion which is highly motivating!”

Sarah

Mission Sales Specialist

Social Solutions Careers In Austin, Texas
31

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Tap to close

Inside Sales Representative (Social Solutions)

Social Solutions
Austin
3 days ago
+43
Overview Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available,

Systems Engineer (EveryAction)

Social Solutions
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3 days ago
+43
Overview The EveryAction platform is built by some of the leading experts in the Nonprofit technology space and provides an integrated communication and fundraising platform to nonprofits of all sizes. At EveryAction, we stand behind our progressive values with a commitment to our employees to provide a safe, equitable, and highly effective environment that better reflects the world we want to build.Where we are at:It was recently announced that

Senior Manager, People Analytics (Social Solutions)

Social Solutions
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4 days ago
+43
Overview Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available,

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Social Solutions
Remote
4 days ago
+43
Overview Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available,

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+43
Overview Mobilize is the volunteer recruitment and events management platform that connects mission-driven organizations and their supporters.The Mobilize platform has helped 3,000 advocacy organizations, nonprofits, unions, and political campaigns like Planned Parenthood Action Fund, the Human Rights Campaign, AARP, and the Biden/Harris campaign sign up more than 4 million supporters for over 15 million actions.Mobilize was acquired in December

Sr. Marketing Automation Specialist (Social Solutions)

Social Solutions
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4 days ago
+43
Overview Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available,

Customer Success Manager (CyberGrants)

Social Solutions
Remote
4 days ago
+43
Overview It was recently announced that CyberGrants is combining with EveryAction and Social Solutions to create the second-largest and fastest-growing social good software company in the world.How we're growing bigger, better, stronger:Our number one goal remains the same as ever: keeping our shared culture of being mission-minded and passionately committed to propel social good. Bringing three like-minded companies together was deliberate - we

Recruiter (Social Solutions)

Social Solutions
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4 days ago
+43
Overview What You'll Do Effectively supporting full cycle recruiting including sourcing, applicant testing, interviewing, presenting, conducting background checks, and closing qualified entry-level to executive-level candidates as assigned by the Recruiting Manager Providing excellent applicant and internal customer management service Developing recruiting materials and strategies that ensure a successful search Writing and coordinating

Sales Director (EveryAction)

Social Solutions
Remote
4 days ago
+43
Overview The EveryAction platform is built by some of the leading experts in the Nonprofit technology space and provides an integrated communication and fundraising platform to nonprofits of all sizes. At EveryAction, we stand behind our progressive values with a commitment to our employees to provide a safe, equitable, and highly effective environment that better reflects the world we want to build.Where we are at:It was recently announced that

Account Executive - State & Local Political Sales (NGP VAN)

Social Solutions
Remote
4 days ago
+43
Overview Where we are at:It was recently announced that EveryAction/NGP VAN is combining with CyberGrants and Social Solutions to create the second-largest and fastest-growing social good software company in the world.How we're growing bigger, better, stronger:Our number one goal remains the same as ever: keeping our shared culture of being mission-minded and passionately committed to propel social good. Bringing three like-minded companies

Client Success Manager (EveryAction)

Social Solutions
Remote
4 days ago
+43
Overview The EveryAction platform is built by some of the leading experts in the Nonprofit technology space and provides an integrated communication and fundraising platform to nonprofits of all sizes. At EveryAction, we stand behind our progressive values with a commitment to our employees to provide a safe, equitable, and highly effective environment that better reflects the world we want to build.Where we are at:It was recently announced that

Business Development Representative (EveryAction)

Social Solutions
Remote
4 days ago
+43
Overview Where we are at: It was recently announced that EveryAction is combining with CyberGrants and Social Solutions to create the second-largest and fastest-growing social good software company in the world.How we're growing bigger, better, stronger:Our number one goal remains the same as ever: keeping our shared culture of being mission-minded and passionately committed to propel social good. Bringing three like-minded companies together

Product Manager (NGP VAN)

Social Solutions
Remote
4 days ago
+43
Overview Where we are at:It was recently announced that EveryAction/NGP VAN is combining with Social Solutions and CyberGrants to create the second-largest and fastest-growing social good software company in the world.How we're growing bigger, better, stronger:Our number one goal remains the same as ever: keeping our shared culture of being mission-minded and passionately committed to propel social good. Bringing three like-minded companies

Product Manager (EveryAction)

Social Solutions
Remote
4 days ago
+43
Overview The EveryAction platform is built by some of the leading experts in the Nonprofit technology space and provides an integrated communication and fundraising platform to nonprofits of all sizes. At EveryAction, we stand behind our progressive values with a commitment to our employees to provide a safe, equitable, and highly effective environment that better reflects the world we want to build. Where we are at: It was recently announced

Senior UX Designer (EveryAction)

Social Solutions
Remote
4 days ago
+43
Overview The EveryAction platform is built by some of the leading experts in the Nonprofit technology space and provides an integrated communication and fundraising platform to nonprofits of all sizes. At EveryAction, we stand behind our progressive values with a commitment to our employees to provide a safe, equitable, and highly effective environment that better reflects the world we want to build.Where we are at:It was recently announced that

Product Manager I (Social Solutions)

Social Solutions
Austin
6 days ago
+43
Overview Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available,

Senior Software Engineer (Social Solutions)

Social Solutions
Austin
1 week ago
+43
Overview Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available,

Product Analyst (Social Solutions)

Social Solutions
Austin
1 week ago
+43
Overview Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available,

PubSec Enterprise Account Executive (Social Solutions)

Social Solutions
Austin
1 week ago
+43
Overview Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available,

Client Success Associate (Social Solutions)

Social Solutions
Austin
1 week ago
+43
Overview Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available,

Account Manager (Social Solutions)

Social Solutions
Austin
1 week ago
Overview Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available,

Vice President, Total Rewards (Social Solutions)

Social Solutions
Austin
1 week ago
Overview Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available,

Business Development Representative (EveryAction)

Social Solutions
Austin
1 week ago
Overview Where we are at: It was recently announced that EveryAction is combining with CyberGrants and Social Solutions to create the second-largest and fastest-growing social good software company in the world.How we're growing bigger, better, stronger:Our number one goal remains the same as ever: keeping our shared culture of being mission-minded and passionately committed to propel social good. Bringing three like-minded companies together

Financial Analyst (Social Solutions)

Social Solutions
Austin
2 weeks ago
Overview Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available,

Director of Engineering (Mobilize)

Social Solutions
Austin
2 weeks ago
Overview Mobilize is the volunteer recruitment and events management platform that connects mission-driven organizations and their supporters.The Mobilize platform has helped 3,000 advocacy organizations, nonprofits, unions, and political campaigns like Planned Parenthood Action Fund, the Human Rights Campaign, AARP, and the Biden/Harris campaign sign up more than 4 million supporters for over 15 million actions.Mobilize was acquired in December

Recruiter (Social Solutions)

Social Solutions
Austin
2 weeks ago
Overview What You'll Do Effectively supporting full cycle recruiting including sourcing, applicant testing, interviewing, presenting, conducting background checks, and closing qualified entry-level to executive-level candidates as assigned by the Recruiting Manager Providing excellent applicant and internal customer management service Developing recruiting materials and strategies that ensure a successful search Writing and coordinating

Tier 1 Customer Support Specialist (Social Solutions)

Social Solutions
Austin
2 weeks ago
Overview Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available,

Director of Strategic Programs / CEO Chief of Staff (GoodCo)

Social Solutions
Austin
2 weeks ago
Overview GoodCo is searching for a dynamic, strategic, operations-focused Director of Strategic Programs (DSP) to report to Erin Mulligan Nelson, GoodCo CEO .The Director of Strategic Programs will ensure the timely and accurate completion of multiple strategic initiatives occurring simultaneously. This role will be responsible for providing analytical support, strategic assessment , and cross-functional implementation leadership.If you are

Sr. Manager of External Communications (Social Solutions)

Social Solutions
Austin
3 weeks ago
Overview Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available,

Sr. Marketing Automation Specialist (Social Solutions)

Social Solutions
Austin
3 weeks ago
Overview Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available,

Sr. Customer Support Specialist (Social Solutions)

Social Solutions
Austin
21 hours ago
Overview Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available,