Manager, Business Applications

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a "Best Place to Work" in Austin 2020 is looking for a driven Manager of Business Applications to join our team to ensure that core business systems are supported, maintained, and continuously improving. As a critical member of the leadership team you will be reporting to the Director of Business Applications. Leading a team of architects and developers, you will work with leaders of our diverse business units to meet their needs, identify and implement improvements, and ensure system availability is functionality at the highest levels. You will also use your creativity and project management skills to participate in essential team projects with the Business Applications team to continue to configure and optimize the business use of Salesforce.

What you’ll do:

  • Plan, manage and control the activities of a team that provides technical expertise in identifying, evaluating and developing business applications and procedures that are cost effective and meet user requirements 
  • Provide expertise or identify subject matter experts in support of multi-functional efforts to identify, interpret and produce recommendations based on company application needs
  • Advise business groups by providing technical and strategic direction to identify and address business issues and opportunities
  • Ensures that policies and procedures align with corporate vision
  • Select, develop, and evaluate personnel ensuring efficient operation of the function
  • Responsible for planning, managing, and overseeing the business applications team
  • Responsible for delivering key business functionality
  • Evaluate and implement new technology across core business systems (Salesforce, Zuora, Impartner)
  • Advocate process and solutions that deliver continuous improvement
  • Maintain high standards for data integrity, security and compliance
  • Build and maintain strong relationships with teammates and stakeholders
  • Ensure team and systems stay current with industry best practices
  • Ensuring clarity around priorities and goals while overseeing BizApps delivery 
  • Work with the Project Manager to perform Sprint activities for the delivery of new functionality
  • Perform periodic review and evaluation of team, managing performance, training, coaching, and goal setting
  • Build reports and scorecards to ensure our system’s health
  • Establish working schedules, manage time off to ensure appropriate coverage for operating workloads

 Who you are:

  • 3-5 years of business applications or IT infrastructure experience
  • Bachelor or Master's Degree in Information Technology, Software Engineering, or related discipline
  • 1+ years of direct management experience of a technical team, preferably in a large scale IT support function 
  • Experience with Salesforce Apex development
  • Excellent written and verbal communication
  • Extensive experience and judgment to plan and accomplish goals
  • Ability to analyze complex issues in great detail
  • Comprehend complex, technical subjects
  • Fosters team collaboration
  • Relationship building

Nice to Have

  • Certified Architect 
  • Certified Developer, Apex 
  • Certified ScrumMaster
  • Experience with Zuora
  • Experience with Marketo or other marketing platforms 
  • Experience with Salesforce Community and Knowledge
  • Experience with large Salesforce Orgs with 750+ users
  • Understanding of code promotion, version control, continuous integration and ALM processes

Diversity & Inclusion at BigCommerce

We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

Current BigCommerce Employees: Please use the internal job board to apply for openings

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS


Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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