Manager, Business Applications
BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.
BigCommerce, named a "Best Place to Work" in Austin 2020 is looking for a driven Manager of Business Applications to join our team to ensure that core business systems are supported, maintained, and continuously improving. As a critical member of the leadership team you will be reporting to the Director of Business Applications. Leading a team of architects and developers, you will work with leaders of our diverse business units to meet their needs, identify and implement improvements, and ensure system availability is functionality at the highest levels. You will also use your creativity and project management skills to participate in essential team projects with the Business Applications team to continue to configure and optimize the business use of Salesforce.
What you’ll do:
- Plan, manage and control the activities of a team that provides technical expertise in identifying, evaluating and developing business applications and procedures that are cost effective and meet user requirements
- Provide expertise or identify subject matter experts in support of multi-functional efforts to identify, interpret and produce recommendations based on company application needs
- Advise business groups by providing technical and strategic direction to identify and address business issues and opportunities
- Ensures that policies and procedures align with corporate vision
- Select, develop, and evaluate personnel ensuring efficient operation of the function
- Responsible for planning, managing, and overseeing the business applications team
- Responsible for delivering key business functionality
- Evaluate and implement new technology across core business systems (Salesforce, Zuora, Impartner)
- Advocate process and solutions that deliver continuous improvement
- Maintain high standards for data integrity, security and compliance
- Build and maintain strong relationships with teammates and stakeholders
- Ensure team and systems stay current with industry best practices
- Ensuring clarity around priorities and goals while overseeing BizApps delivery
- Work with the Project Manager to perform Sprint activities for the delivery of new functionality
- Perform periodic review and evaluation of team, managing performance, training, coaching, and goal setting
- Build reports and scorecards to ensure our system’s health
- Establish working schedules, manage time off to ensure appropriate coverage for operating workloads
Who you are:
- 3-5 years of business applications or IT infrastructure experience
- Bachelor or Master's Degree in Information Technology, Software Engineering, or related discipline
- 1+ years of direct management experience of a technical team, preferably in a large scale IT support function
- Experience with Salesforce Apex development
- Excellent written and verbal communication
- Extensive experience and judgment to plan and accomplish goals
- Ability to analyze complex issues in great detail
- Comprehend complex, technical subjects
- Fosters team collaboration
- Relationship building
Nice to Have
- Salesforce.com Certified Architect
- Salesforce.com Certified Developer, Apex
- Certified ScrumMaster
- Experience with Zuora
- Experience with Marketo or other marketing platforms
- Experience with Salesforce Community and Knowledge
- Experience with large Salesforce Orgs with 750+ users
- Understanding of code promotion, version control, continuous integration and ALM processes
Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.
Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
Current BigCommerce Employees: Please use the internal job board to apply for openings