Manager, Corporate Renewals at CrowdStrike
About the Role:
CrowdStrike is seeking a Manager, Corporate Renewals to lead a team responsible for ensuring that our customers are successful and thriving with our next generation endpoint technology. Your team will proactively collaborate with the partner and the customer -- focusing on driving on-time renewals and growing our ARR.
The ideal candidate will have a strong track record of success, organization and discipline, and hail from a SaaS or security company. You will need to be detail-oriented, strong communicator, as well as a creative problem solver.
What You'll Do:
Conduct regular reviews of all in-quarter renewals to provide guidance and raise any challenges that need to be escalated, with increasing frequency at the end of each quarter.
Review at-risk renewals to ensure that a clear understanding of the reason and actionable next steps with dates are documented. Create accountability on the team to properly address internally and with the customer.
Weekly reporting of Renewals metrics to management.
Ensure that renewal opps are mapped to appropriate Renewals Specialist.
Disposition renewal opportunities after all save attempts have been exhausted.
Drive innovation in our systems while triaging and reporting issues with current sales tools.
Collaborate with Finance to ensure correct Renewal ACV & New Platform ACV.
Training and mentorship of new team members.
Setting the standards for accountability, follow-up, escalation, work ethic, professionalism.
Escalating scenarios for which management intervention is required.
Communicate churn trends and partner relationship themes to management.
Communicate environmental trends to management including partner relationships, competitive scenarios, etc.
Ensure all quotes are sent out a minimum of 90 days in advance of the renewal.
Required Skills and Experience:
5 years+ or equivalent experience in consulting or account management – particularly in cybersecurity.
Bachelor's degree from an accredited college or university or relevant experience.
Proven success directing a team towards shared goals and objectives.
Track record of meeting or exceeding expectations in an individually focused, quota carrying role.
Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
Technical aptitude and ability to learn new concepts quickly.
Exceptional written and verbal communication skills demonstrated through email, conference calls, and internal meetings.
Must be a self-starter with the ability to work independently and in a team environment.
A curious nature with a desire to learn and a competitive spirit.
High level of comfort handling objections and negotiations.
Excellent time management skills.
Desired Skills and Experience:
Security or SaaS sales experience
Customer Success/Service background
Prior experience using Salesforce or another CRM solution