Manager, Developer Documentation at BigCommerce

| Austin
!Sorry, this job was removed at 1:40 p.m. (CST) on Friday, March 13, 2020

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2020 "Best Place to Work" in Austin, TX, is looking for a Manager, Developer Documentation to lead the Developer Documentation team. You will work with all key stakeholders to refine, augment, and manage resources designed for the developer audience. By doing so, you will help to grow, evolve, and scale this program over time. You are responsible for developing processes, strategies, and metrics required to efficiently manage and scale our developer-specific resources, documentation, and end-user experience.

Using your extensive technical and leadership experience, you will manage a team of writers, develop a documentation strategy, give feedback, collaborate internally, and lend specific content expertise.

You will succeed by increasing the usage, relevancy, accuracy, and helpfulness of public-facing resources across our developer ecosystem, as well as by working to define, monitor and maintain the metrics that show your success. You are required to create and follow through on project plans, objectives, and strategies for content and resource management in order to improve the end-user experience. The work you will oversee will be impactful and highly visible to millions of our users across the globe.

What You’ll Do:

  • Manage content experience for all public-facing BigCommerce developer-related resources, including style guide(s), content presentation/structure, and taxonomy, with a focus on ensuring content is relevant, accurate, consumable, and accessible.
  • Foster and nurture deep cross-functional relationships between Docs, UX, Product, Engineering, Learning & Development, Customer Support, and other internal teams.
  • Provide direction in the development and implementation of a formal content strategy for the developer audience.
  • Develop and manage best practices, guidelines, and policies for documentation creation, management, and publication.
  • Manage and account for the performance of team members and their KPIs. 
  • Evolve business processes and improve business workflows to increase team efficiency, productivity, and effectiveness.
  • Develop and report on key metrics associated with public-facing developer resources, creating action plans as needed based on insights and trends.
  • Gather usability feedback from various audiences to ensure continual improvement of the public-facing developer resources.

Who you are: 

  • Bachelor’s degree in Technical Communications or related field.
  • 5+ years content lifecycle management experience.
  • 1+ years experience managing people and resources preferred.
  • Ability to disseminate technically complex concepts into a simplified and well-organized .format for consumption by a wide range of audiences.
  • Strong developer orientation, with an understanding of developer needs and concerns.
  • Familiarity with API concepts and documentation.
  • Proficiency in 1+ programming language.
  • Self-motivated with the ability to work independently with little oversight.
  • Strong analytical and organizational skills.
  • Strong interdepartmental communication and relationship-building skills.
  • Ability to manage multiple simultaneous priorities effectively.
  • Familiarity with project management concepts and related software, e.g. JIRA.
  • Experience with Markdown-based documentation platforms.
  • Experience with documentation platform analytics and event tracking tools such as Google Analytics and Segment.

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities.

Diversity & Inclusion at BigCommerce

We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS


Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Volunteer in Local Community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open Door Policy
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team Workouts
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-Work Program Post Parental Leave
Company Sponsored Family Events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and Learns
Cross Functional Training Encouraged
Promote from Within
Mentorship program
Career mentorship is available.
Continuing Education Stipend
Online Course Subscriptions Available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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