At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.

Khoros is searching for our next Manager, Workplace Experience and Facilities, to lead and maintain our real estate, facilities and employee workplace initiatives. You will be responsible for our global real estate portfolio, new and renewal lease agreements and amendment review/ execution, overseeing facilities and administrative operations, maintenance & planning, security and general services contracts plus financial analysis and budgeting for multiple locations. You should be a strong negotiator and not afraid to ask the tough questions. The role will be a leader in developing our new post-COVID workplace strategy. We are looking for a true innovator and thought leader who will help to design our spaces, renovations and new construction. We expect you to develop proactive, strong interactions with customers and suppliers alike, while providing a safe, secure, productive and fun working experience for your Team. While we have offices around the world, this role will be based out of our Austin, Texas headquarters.

Responsibilities

• Own and manage processes, tools, policies, and playbooks related to global real estate, lease administration, project management (construction and design) and facilities management

• Communication and training related to real estate, project and facilities management functions in partnership with the regions

• Consulting on sophisticated real estate, project and facilities management issues and strategies

• Work closely with office leads, in our regional organizations for the US, EMEA, and APAC. Other stakeholders include HR, Finance, Corporate Communications, IT and Procurement

• Lead financial planning and serve as POC for budgeting, forecasting and reporting of expenses and develop/administer capital and operating expense budgets

• Support transactions including acquisitions, dispositions, relocations

• Procurement of various goods and services needed onsite

• Handling partner relationships and processes - incl managing landlords, vendors and contractors

• Managing day to day office administration operations and managing a small administration team

   

Qualifications

• 5+ years of experience managing a high tech environment with over 200 employees with facilities or 5+ years of facility operations management experience, preferred

• Knowledge of costs and standards regarding environmental, safety, fire, and building code standards

• Ability to effectively communicate ideas and thoughts verbally and in writing

• Display ability to administer and manage multi-task programs

• Strong project management skills

• Extreme attention to detail

• An eye for interior design and aesthetics

• Able to perform limited maintenance and trades functions