Manager of Governance and Compliance

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Overview
At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about our customers' success. As part of the Vista Equity Family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa.
The IT Governance and Compliance Manager is responsible for the IT Polices, Risk, Governance, and Compliance functions at Khoros. This is a key role to the organization in that it helps our Internal and external customers understand how seriously we take information security. This leader will oversee the 3rd party validation of our information security program, satisfy audit responsibilities as well as streamline our customer assurance processes. Also, implementation and management of an internal compliance and assurance program. They will engage with leaders across the enterprise on matters ranging from implementation of Governance, Risk, and Compliance policy to monitoring of 1st line control execution and management of remediation activities. This is a hands-on leadership role reporting to the Sr Director of information security in our technical operations organization.
#LI-REMOTE
Responsibilities

  • Serves as an information resource to the organization regarding the release of compliance information and related issues.
  • Manage a team responsible for all GRC rhythms and customer responses
  • Manage a strategic and comprehensive compliance program, including appropriate IT management controls and procedures
  • Subject Matter expert of the overall Governance, Risk, Compliance program
  • Plan and execute overall change management strategy and program for the business.
  • Responsible for maintaining the inventory of client data and ensuring compliance with associated regulatory and contractual requirement
  • Managing and defining Policies, Standards, and SOP around management of Compliance
  • Review contracts, Data Processing Agreements and other agreements for accuracy and compliance with Khoros Information Security commitments.
  • Manage vendor risk management and vendor onboarding process
  • Responsible for managing Business Continuity and Disaster Recovery management program for Khoros.
  • Provides help with compliance audit and assurance activities as needed
  • Supports the implementation of various Risk, Privacy, Security, and Compliance projects and tasks
  • Communication development and management related to Risk, Compliance, and Privacy
  • Development and management of various GRC, Security, Privacy, Phishing and Social Engineering awareness training.


Qualifications

  • Bachelor's degree from an accredited college/university or equivalent professional experience
  • 4+ years' experience in Governance, Audit, Compliance or Information security, some of which in a leadership role.
  • Background in planning, scoping and managing audits in an ISO 27001, SOC 2, PCI, NIST-800-53/171 environment.
  • Experience with customer assurance and a vision for streamlining customer assurance processes.
  • Comfortable with reviewing contracts and privacy documents
  • Flexible and adaptable to changing situations.
  • Ability to work independently and collaboratively with other teams to achieve goals and represent the business.
  • Ability to remain objective in balancing business needs and risk.
  • Knowledge of GDPR and other privacy frameworks
  • A highly collaborative mindset with a strong desire to work closely with the business, development and technical operations teams.
  • Excellent organizational, leadership, communication, and time management skills.
  • A desire to constantly improve the Khoros GRC and security posture, pragmatically.


Preferred:

  • Track record of and ability to work independently as well as in a team environment.
  • Experience with systems delivery and the formal SDLC processes on projects desired
  • Experience with IT Risk Management principles including industry leading practices, industry frameworks, and processes
  • Experience using any Agile methodologies is a plus
  • Experience working for a SaaS or other technology service provider.
  • Experience auditing cloud services and infrastructures.


The base salary range for this role is $110,000 - $120,000 with a 15% Bonus. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications. Your actual pay will be based on your skills and experience - talk with your Talent Acquisition Partner to learn more.
At Khoros we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.
About Khoros
The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.
Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.

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Location

Khoros’ headquarters is in Northwest Austin. As a flex-first company, we offer our employees the flexibility to work remotely, in-office, or a combination of the two.

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