Manager of Governance and Compliance

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At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about our customers' success. As part of the Vista Equity Family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa.
The IT Governance and Compliance Manager is responsible for the IT Polices, Risk, Governance, and Compliance functions at Khoros. This is a key role to the organization in that it helps our Internal and external customers understand how seriously we take information security. This leader will oversee the 3rd party validation of our information security program, satisfy audit responsibilities as well as streamline our customer assurance processes. Also, implementation and management of an internal compliance and assurance program. They will engage with leaders across the enterprise on matters ranging from implementation of Governance, Risk, and Compliance policy to monitoring of 1st line control execution and management of remediation activities. This is a hands-on leadership role reporting to the Sr Director of information security in our technical operations organization.
  • Serves as an information resource to the organization regarding the release of compliance information and related issues.
  • Manage a team responsible for all GRC rhythms and customer responses
  • Manage a strategic and comprehensive compliance program, including appropriate IT management controls and procedures
  • Subject Matter expert of the overall Governance, Risk, Compliance program
  • Plan and execute overall change management strategy and program for the business.
  • Responsible for maintaining the inventory of client data and ensuring compliance with associated regulatory and contractual requirement
  • Managing and defining Policies, Standards, and SOP around management of Compliance
  • Review contracts, Data Processing Agreements and other agreements for accuracy and compliance with Khoros Information Security commitments.
  • Manage vendor risk management and vendor onboarding process
  • Responsible for managing Business Continuity and Disaster Recovery management program for Khoros.
  • Provides help with compliance audit and assurance activities as needed
  • Supports the implementation of various Risk, Privacy, Security, and Compliance projects and tasks
  • Communication development and management related to Risk, Compliance, and Privacy
  • Development and management of various GRC, Security, Privacy, Phishing and Social Engineering awareness training.

  • Bachelor's degree from an accredited college/university or equivalent professional experience
  • 4+ years' experience in Governance, Audit, Compliance or Information security, some of which in a leadership role.
  • Background in planning, scoping and managing audits in an ISO 27001, SOC 2, PCI, NIST-800-53/171 environment.
  • Experience with customer assurance and a vision for streamlining customer assurance processes.
  • Comfortable with reviewing contracts and privacy documents
  • Flexible and adaptable to changing situations.
  • Ability to work independently and collaboratively with other teams to achieve goals and represent the business.
  • Ability to remain objective in balancing business needs and risk.
  • Knowledge of GDPR and other privacy frameworks
  • A highly collaborative mindset with a strong desire to work closely with the business, development and technical operations teams.
  • Excellent organizational, leadership, communication, and time management skills.
  • A desire to constantly improve the Khoros GRC and security posture, pragmatically.

  • Track record of and ability to work independently as well as in a team environment.
  • Experience with systems delivery and the formal SDLC processes on projects desired
  • Experience with IT Risk Management principles including industry leading practices, industry frameworks, and processes
  • Experience using any Agile methodologies is a plus
  • Experience working for a SaaS or other technology service provider.
  • Experience auditing cloud services and infrastructures.

The base salary range for this role is $110,000 - $120,000 with a 15% Bonus. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications. Your actual pay will be based on your skills and experience - talk with your Talent Acquisition Partner to learn more.
At Khoros we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.
About Khoros
The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.
Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.
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Technology we use

  • Engineering
  • Sales & Marketing
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Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. We live better thanks to our competitive benefits package and employee-first culture. Employees can take care of themselves, their families, and also lead a healthy work-life balance. This includes working-from-home, office, or hybrid, volunteering for their communities, and competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs. We recently earned a TrustRadius Tech Cares Award, highlighting our strong corporate social responsibility (CSR) efforts.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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