“Making Healthcare Right. Together.” is the cornerstone of all we do. Our vision is to deliver the best healthcare experience by putting brilliant minds, empathetic hearts and personalized technology to work to create meaningful relationships between our members and Care Partners. To successfully achieve our mission and vision as we operate in a dynamic health care environment, we expect Bright People to embody and uphold our core values in work and interactions, both internal and external: Be Purposeful, Be Authentic, Be Brave, Be Positive, Be Respectful, and Be Accountable.

We are looking for an experienced Software Administration Leader to lead Bright’s End User Applications team. This team is comprised of Administrators providing 24x7 coverage of front-line application support needs. The Software Administration Manager must have a strong customer service background coupled with technical skills in all aspects of software applications and business system architecture, implementation, and maintenance. This includes systems like Telephony and enterprise compliance and integration with systems like single sign-on or other business systems.

YOUR RESPONSIBILITIES

• Articulate, implement, and manage a vision and end state of end user applications in an Enterprise business
• Ticket management and major incident management at an enterprise scale
• Develop, execute, and hold staff accountable for policies and procedures that include incident identification, documentation, assignment, management, and escalation
• Drive implementation of identity and access management and role-based access controls to align with compliance and governance requirements while delivering positive user experience outcomes through single sign-on adoption
• Develop and execute plans for system integration activities between disparate business systems
• Ensure documentation and knowledge base article generation on business applications that increase end user computer literacy and self-sufficiency
• Gathering data, statistical analysis, and reporting of metrics (i.e., KRIs, KPIs) for IT operations
• Build customer experience objectives into team and individual goals and ensure accountability
• Perform IT general control (ITGC) auditing actions as requested by internal and external audit teams
• Serve as an escalation point and incident manager

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

• Bachelor’s degree (Ideally in Technology or Security), or relevant work experience
• 8+ years of relevant work experience in Information Technology
• 5+ years supervisory/management experience leading a Systems Administrations team
• 3+ years of experience managing a 24x7 high-availability environment
• Demonstrated knowledge of effective Information Technology Service Management (ITSM) best practices with proven execution
• Demonstrated ability to guide team members in troubleshooting, issue resolution, or escalation
• Prior experience managing end user applications (for example: Office 365, SharePoint, JIRA Service Desk, Telephony systems) Prior experience integrating or leading integration activities between different end-user applications
• Prior experience implementing or leading implementation activities of single sign-on, management of identity and access management as well as designing role-based access controls
• Process improvement and performance optimization experience preferred
• Call center software experience preferred

PROFESSIONAL COMPETENCIES

• A can-do, positive attitude
• Ability to learn new technologies and applications on your own
• Skills in critical thinking, problem-solving, and the analysis, interpretation, and evaluation of complex information
• Outstanding communication skills as well as proficiency in interpreting results and formulating recommendations/action plans
• Proven ability to professionally communicate clearly and effectively both verbally and in writing to technical and non-technical audiences
• Proven ability to organize multiple priorities and manage projects and team to achieve deliverables that meet or exceed agreements and expectations
• Sound judgment and conflict resolution skills

 We’re Making Healthcare Right. Together. 

We've won some fun awards like: Great Places to Work, Modern Healthcare, Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our growing team!

Check out this great video showcasing just some of the fantastic Technology Team broadcasting from our ATX office!

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

BRIGHT ON!