Manager, Mid Market Accounts

| Austin
What we do: 
Headquartered in the heart of Austin, TX, TrendKite is blazing the trails of category creation, taking earned media out of the era of media monitoring and into the age of Digital PR.
This is a time of profound change as all aspects of life, including business, are impacted by the disruption of traditional journalism and the rise of social networks and other forms of communication. With this change, the PR industry has been redefined. Digital PR is the intersection of traditional PR, content marketing, social media, influencer management, and search. By harnessing artificial intelligence and big data analytics to optimize the impact public relations has on a brand’s reputation, website traffic and business goals, TrendKite’s platform is transforming the way the world views earned media, allowing modern PR professionals to create deeper connections with customers and prospects. Companies like Adidas, Unilever, Samsung, Expedia, Google, Home Depot and thousands more turn PR coverage into real business impact using TrendKite.
Market disruption requires requires hiring the top people in our industry, developing them, and empowering them to solve interesting problems and do the very best work of their careers. If that sounds exciting, then we’d love to hear from you.
We’re looking for an insightful Account Manager, leader, and mentor, with a proven track record of managing a team of Account Managers Managers. Working within the broader Customer Success organization.

What you will do:

  • Lead a team of 5-6 individual Account Managers, overseeing a portfolio worth $5M-$7M
  • Work with your team to develop strategic plans to improve customer adoption of the TrendKite platform, and to ensure that customers achieve their business goals and objectives
  • Be fully accountable, and have full responsibility for, achievement of team retention, expansion and usage goals
  • Creatively solve problems for customers while serving as point of escalation
  • Grow and develop team members through metric-centric 1:1s, real-time feedback and weekly coaching sessions
  • Be an integral part of the broader Customer Success Management Team in implementing world-class practices across the team, working daily with the VP and SVP of Customer Success
  • Work cross-functionally with Customer Support, Marketing, Product and Finance as the advocate for your customers

Requirements:

  • Minimum 1+ years managing an Account Management team
  • Demonstrated experience of achieving retention and upsell goals
  • 4 year Bachelor's degree
  • Experience in a SaaS environment
  • US Citizen or Permanent Resident (We will not sponsor at this time)
  • Mentorship and coaching experience/methodology that you're willing to share
  • Stellar communication skills both over the phone and in writing

Why TrendKite?
TrendKite has the some of the brightest, most passionate and driven folks in the industry. If working with smart, fun, talented people who genuinely like another appeals to you, then you might want to join our team.
We pride ourselves in living our values, not just talking about them. They are core to who we are as a company and drive every decision we make as we continue to build a special, incredibly successful business without losing sight of what got us here, our people.
Sure, we have a fun, friendly environment with awesome office space and perks out the wazoo, but that’s not why people come to TrendKite and certainly not why they stay. We are here to do our life’s best work and to connect with one another on a deeper level as we go on an incredible, career-defining journey, together as One Team.
TrendKite is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. 

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Location

We are in the heart of Downtown Austin's burgeoning startup scene, directly across from the Capital Factory and block away from South Congress.

What are TrendKite Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Fully Stocked Fridge and Pantry- Quality lunch foods and snacks to keep you fueled. 100% Paid Medical,Dental,Vision for employees, 50% for dependents- Keeping you and your family healthy. Friday Bytes and Bites- Company updates and awesome trainings for you. Stock Options- We're all in this together as shareholders. Monthly Success Celebrations- When we reach company goals, we enjoy it. Open Vacation Policy- You'll work hard and we know the importance of taking a breather. Paid Parking- Worth its weight in gold in downtown Austin. High Talent Bar- Work with talented people who will inspire you to be your best. Paid Life Insurance- Peace of mind, just in case.

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