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Manager, Operations Strategy and Planning

| Austin
As a member of the operations strategy team, the Manager, Operations Strategy and Planning is focused on assessing, prioritizing, and driving the long-term operational capability of Bright Health across its current and future portfolio of products. The Manager, Operations Strategy and Planning is drives quantitative and qualitative analysis and framing of high-priority, cross-functional strategic capability opportunities and impacts, presenting recommendations to senior executives and ensuring those plans are implemented on time, on budget, and per business requirements.


  • Develop deep understanding of operations business objectives and evaluate areas of opportunity to innovate through new solutions
  • Produce business case to assess in-sourcing/out-sourcing models, strategic platform(s) and vendor selection
  • Lead, develop and maintain an operations product and technology roadmap
  • Lead cross-functional agile projects and/or implementations for Operations
  • Collaborate with Technology, Marketing, Business Development and other central teams to strategize on new business opportunities
  • Serve as product owner for ops-focused technology initiatives to drive improvements in cost and quality of core operations functions
  • Work with ops leaders to evolve planning and execution of operations updates and ongoing KPIs/dashboards
  • Lead ops new product or strategic development to deliver a differentiated member experience within operations
  • Other duties and responsibilities as assigned


  • This role does not have supervisory responsibilities. 


  • A Bachelor’s degree in business or a related field is required.
  • Five (5) or more years of experience in health care operations, finance, consulting, or a combination of related fields required.
  • Proven track record of simultaneously managing multiple, complex projects and delivering on project objectives required.
  • Experience presenting and communicating project charters, status updates, performance results and other key initiatives to an executive audience required
  • Experience in high growth company preferred


  • Demonstrated ability to develop strategy and drive impact; operational background and proven ability to execute complex projects; ability to manage multiple simultaneous high-priority projects
  • Self-motivated and results driven
  • Exceptional collaborator that works well cross-functionally and with many competing priorities
  • Demonstrated hypothesis-driven problem-solving orientation with exceptional ability to create structured quantitative and qualitative analyses; sound business judgement and problem framing
  • Exceptional communication skills and ability to formulate and deliver insights around complex business problems
  • Strong financial/business modeling and analysis skills
  • A love for team-based work in a high intensity environment
  • A ‘question the status quo’ and entrepreneurial mindset; a love for learning and natural curiosity
  • Exceptionally strong personal initiative, good business instincts, and comfort with ambiguity

The majority of work responsibilities are performed in an open office setting, carrying out detailed work sitting at a desk/table and working on the computer. Some travel may be required. 
At Bright Health, we brought together the brightest minds from the health care industry and consumer technology and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities we are reshaping how people and physicians achieve better health together.
Bright Health is tripling its footprint in 2019 to offer a variety of health insurance plans to more individuals. Bright Health operates health insurance offerings across Individual and Family Plan segments and the Medicare Advantage space in Alabama, Arizona, Colorado, Ohio, New York and Tennessee.
We’re Making Healthcare Right. Together. 
We've won some fun awards like: Great Places to Work, Modern Healthcare, Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our growing team!
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • ReactLibraries
    • Node.jsFrameworks
    • ReactFrameworks
    • MongoDBDatabases
    • TSQLDatabases
    • InVisionDesign
    • SketchDesign
    • Lucid ChartDesign
    • JIRAManagement
    • Microsoft ProjectManagement


We are downtown at 515 Congress Avenue, right in the middle of the heart of downtown! Tons of restaurants and close to public transportation.

An Insider's view of Bright Health

What’s the vibe like in the office?

The office has a relaxed and laid back vibe but people are very serious about their work - perfect!


Data Engineer

What does your typical day look like?

Our team works within an Agile framework with 2 week sprints. Tasks in my sprint that I tackle daily range from ideation, research, designing wires and mocks in Sketch, UI kit updates, prepping for an engineering handoff, etc.


Digital Product Designer

What makes someone successful on your team?

A hard-working team player who thinks first and codes next is likely to learn a lot and quickly become a valuable member of the team. Lots of experience with some of our tooling is always nice, but if someone can't knowledge-share well or responds poorly to code reviews and other requests for collaboration, it'll be a tough fit.


Full Stack Software Engineer

How do you make yourself accessible to the rest of the team?

Modeling after my manager, I like to provide both regularly scheduled one-on-one meetings, where developers and engineers get to set the agenda. We can talk about career development, design and architecture ideas, industry trends, or traditional HR topics like goal setting. It’s up to them. I also have begun setting regular “office hours.”


VP & Data Platform Architect

How do your team's ideas influence the company's direction?

We hire smart individuals who thrive on accomplishment and purpose. Our teams are exposed to the bigger picture through constant communication and dialogues – that encourages them to come up with innovative solutions to problems. We've made significant adjustments on our direction in technology and process that were initiated by the team.


VP, Engineering

What are Bright Health Perks + Benefits

Bright Health Benefits Overview

We have 3 different health insurance plans, all through Cigna (HDP, Premium HDP and PPO). We cover the majority of the cost for the employee and some cost for family. We have two dental plans and a vision plan as well. We have an open PTO program. We put 3% of your total earnings into your 401K plan and you are immediately vested in that. We have all the latest technology (Mac or Surface laptops – your choice) to use including standing desks. Fully stocked fridge with snacks and drinks.

Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bright Health employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
We will put 3% of your total earnings into your 401K plan, even if you don't put anything in. It's a safe harbor contribution.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Company sponsored family events
Acme co. sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Stocked Kitchen
Happy Hours
Happy hours are hosted On occasion .
We offer employees A parking subsidy.
Professional Development Benefits
Promote from within
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