SCOPE OF ROLE

As a member of the operations strategy team, the Manager, Operations Strategy and Planning is focused on assessing, prioritizing, and driving the long-term operational capability of Bright Health across its current and future portfolio of products. The Manager, Operations Strategy and Planning is drives quantitative and qualitative analysis and framing of high-priority, cross-functional strategic capability opportunities and impacts, presenting recommendations to senior executives and ensuring those plans are implemented on time, on budget, and per business requirements.

ROLE RESPONSIBILITIES

• Develop deep understanding of operations business objectives and evaluate areas of opportunity to innovate through new solutions
• Produce business case to assess in-sourcing/out-sourcing models, strategic platform(s) and vendor selection
• Lead, develop and maintain an operations product and technology roadmap
• Lead cross-functional agile projects and/or implementations for Operations
• Collaborate with Technology, Marketing, Business Development and other central teams to strategize on new business opportunities
• Serve as product owner for ops-focused technology initiatives to drive improvements in cost and quality of core operations functions
• Work with ops leaders to evolve planning and execution of operations updates and ongoing KPIs/dashboards
• Lead ops new product or strategic development to deliver a differentiated member experience within operations
• Other duties and responsibilities as assigned

SUPERVISORY RESPONSIBILITIES

• This role does not have supervisory responsibilities. 

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

• A Bachelor’s degree in business or a related field is required.
• Five (5) or more years of experience in health care operations, finance, consulting, or a combination of related fields required.
• Proven track record of simultaneously managing multiple, complex projects and delivering on project objectives required.
• Experience presenting and communicating project charters, status updates, performance results and other key initiatives to an executive audience required
• Experience in high growth company preferred

PROFESSIONAL COMPETENCIES

• Demonstrated ability to develop strategy and drive impact; operational background and proven ability to execute complex projects; ability to manage multiple simultaneous high-priority projects
• Self-motivated and results driven
• Exceptional collaborator that works well cross-functionally and with many competing priorities
• Demonstrated hypothesis-driven problem-solving orientation with exceptional ability to create structured quantitative and qualitative analyses; sound business judgement and problem framing
• Exceptional communication skills and ability to formulate and deliver insights around complex business problems
• Strong financial/business modeling and analysis skills
• A love for team-based work in a high intensity environment
• A ‘question the status quo’ and entrepreneurial mindset; a love for learning and natural curiosity
• Exceptionally strong personal initiative, good business instincts, and comfort with ambiguity

WORK ENVIRONMENT

The majority of work responsibilities are performed in an open office setting, carrying out detailed work sitting at a desk/table and working on the computer. Some travel may be required. 

ABOUT US

At Bright Health, we brought together the brightest minds from the health care industry and consumer technology and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities we are reshaping how people and physicians achieve better health together.

Bright Health is tripling its footprint in 2019 to offer a variety of health insurance plans to more individuals. Bright Health operates health insurance offerings across Individual and Family Plan segments and the Medicare Advantage space in Alabama, Arizona, Colorado, Ohio, New York and Tennessee.

We’re Making Healthcare Right. Together. 

We've won some fun awards like: Great Places to Work, Modern Healthcare, Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our growing team!

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

BRIGHT ON!