Bright Health
Through powerful relationships with care partners, Bright Health aims to help people live healthier and brighter lives
Austin, TX
Remote

Manager, Pharmacy Operations at Bright Health

| Remote
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Our Mission is to Make Healthcare Right. Together. Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes.

What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.

If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.


The Manager, Pharmacy Operations will assist in managing the PBM relationship and related operational activities to support clinical and non-clinical deliverables. This position will develop an oversight structure of processes or activities of the PBM, all pharmacy vendors, and internal stakeholders. This oversight structure will include the establishment of KPI’s and program dashboards to measure PBM performance.

ROLE RESPONSIBILITIES

1. Establish, manage, and oversee the process for member and prescriber communications including, but not limited to letters, campaigns, and regulatory postings.
2. Develop and manage project plans for PBM, internal stakeholder, or external vendor initiatives to ensure an accurate, timely and highly coordinated implementation.
3. Define and document corporate oversight processes, policies, and procedures for all delegated pharmacy functions including those intended to identify risk and internal controls.
4. Intake, manage, and resolve inquiries, issues, audits, or requests for information that may come from members, stakeholders, states, CMS and/or any other channel.
5. Assist in managing the PBM relationship for Bright Health and affiliate plans with a focus on all non-clinical PBM deliverables.
6. Establish and own the readiness of materials for new implementations and annual readiness activity.
7. Establish PBM KPIs and Program dashboards to manage and measure outcomes related to performance guarantees.
8. Develop oversight structure to be implemented for the PBM(s) and all pharmacy vendors. This includes claims payment, rebate administration, pharmacy network adequacy, customer service, utilization management, appeals, and quality/Part-D Stars support.
9. Help prepare and disseminate dashboards and/or reporting associated with Pharmacy compliance, PBM oversight, financial and plan performance, claims payment and accuracy, utilization management, customer service, rebates, and operational performance.
10. Draft and maintain administrative pharmacy policies related to core job responsibilities.
11. Support claims platform or PBM transitions as they come up in the usual course of business. This entails business requirements, benefit build, testing, and oversight of benefit install.
12. As required, present PBM performance dashboards to senior leaders of Bright Health
13. Collaboratively work with both clinical and non-clinical areas within Bright.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE
• Bachelor’s in Science Degree required, Doctor of Pharmacy Degree preferred.
• Ten (10) years of professional experience in Pharmacy at a health plan or PBM.
• Five (5) years of project management/relationship management experience required, preferably in the pharmacy or healthcare industry preferred.
• Five (5) years of experience in triaging and resolving inquiries associated to claims and benefits.
• Six-Sigma Certification preferred.

PROFESSIONAL COMPETENCIES
• Able to formalize and lead vendor implementation with project management tactics and tools.
• Capability to manage an extensive materials library from the development to fulfillment and with a great level of attention to detail.
• 100% team player and ability to collaborate effectively with others to achieve common goals.
• Able to multi-task and set priorities with strong organization and problem-solving skills supporting and enabling sound decision-making.
• Advanced Excel and PowerPoint skills to create Executive Level schedules and presentations.
• Strong analytic and critical thinking skills to resolve complex situational issues requiring design of processes which are lean, repeatable and comprehensive.
• Self-starter that can develop and execute on a plan to address ambiguous situations or ones with limited direction.
• Exceptional attention to detail.
• Excellent customer service and communication skills.
• Excellent written and verbal communication skills; ability to provide clear and concise information to senior leaders.
• Comfortable following timeline driven workplans and managing multiple projects; thrive in collaborative environments.

WORK ENVIRONMENT
The majority of responsibilities are performed in an open office setting, carrying out detailed work sitting at a desk/table and working on the computer. Travel may be required.

 
We’re Making Healthcare Right. Together.
We are realizing a completely different healthcare experience where payors, providers, doctors, and patients can all feel connected, aligned and unified on the same team. By eradicating the frictions of competing needs, we are making it possible to give everyone more of what they want and deserve. We do this by:
 
Focusing on Consumers
We understand patient pain points, eliminating complexity while increasing transparency, for greater access and easier navigation.
 
Building on Alignment
We integrate and align individual incentives at all levels, from financing to optimization to delivery of care.
 
Powered by Technology
We employ our purpose built, integrated data platform to connect clinical, financial, and social data, to deliver exceptional outcomes.
 
          
 
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 

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Where we are

We are downtown at 515 Congress Avenue, right in the heart of downtown! Tons of restaurants and close to public transportation.

Technology we use

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What are Bright Health Perks + Benefits

Bright Health Benefits Overview

We have 2 different health insurance plans, all through BlueCross Blue Shield (HDP & PPO). We cover the majority of the cost for the employee and some cost for family. We have two dental plans and a vision plan as well. We have a Lifestyle Spending Account and options for HSA/FSA. We put 4% of your total earnings into your 401K plan and you are immediately vested. We have all the latest technology (Mac or Surface laptops – your choice) to use including standing desks. Fully stocked fridge with snacks and drinks. Last Wednesday of every month is reserved for WellBeing Wednesday where we don't schedule any meeting that day so our employees can focus on deep work or learning something new.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Bright Health is proud to offer a wellness stipend of $200/month to all employees!
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We will put 3% of your total earnings into your 401K plan, even if you don't put anything in. It's a safe harbor contribution.
401(K) Matching
Bright Health provides employees with a 401(k) plan managed by Vanguard. We provide a ‘safe harbor’ non-elective contribution equal to 3% of your compensation, regardless of participation in the p
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Bright Health provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion.
Relocation Assistance
Fitness Subsidies
Bright Health employees are eligible for discounts on several gym memberships.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Bright's primary goal is to offer employee benefits and perks that are as flexible as possible to meet each employee's unique needs!

An Insider's view of Bright Health

What’s the vibe like in the office?

The office has a relaxed and laid back vibe but people are very serious about their work - perfect!

Anthony

Data Engineer

What does your typical day look like?

My day is so varied, given how quickly we're growing, which is fulfilling for me. I have a good balance of strategic and tactical work in my day as well as time to focus and time to collaborate.

Jen

VP, Digital

What makes someone successful on your team?

A hard-working team player who thinks first and codes next is likely to learn a lot and quickly become a valuable member of the team. Lots of experience with some of our tooling is always nice, but if someone can't knowledge-share well or responds poorly to code reviews and other requests for collaboration, it'll be a tough fit.

Brian

Software Engineer 3

How do your team's ideas influence the company's direction?

We hire smart individuals who thrive on accomplishment and purpose. Our teams are exposed to the bigger picture through constant communication and dialogues – that encourages them to come up with innovative solutions to problems. We've made significant adjustments on our direction in technology and process that were initiated by the team.

Abdullah

VP, Engineering

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