Market General Manager

| Remote
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About Homeward

Buying a home should be an exciting milestone. But all too often, it’s stressful, especially in a competitive market or when you’re buying and selling at the same time. So we’re redesigning the homebuying experience. We’re a fast-paced real estate startup that empowers agents to help homebuyers buy with cash. We buy homes on behalf of our partners’ clients with our cash, then the client buys the home back from us.

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer two services — Buy with cash and Buy before you sell — in Texas, Colorado, and Georgia.

We’ve raised more than $160MM in equity capital from top-tier venture investors, including Norwest, Blackstone Alternative Asset Management, Adams Street, Javelin, and LiveOak. Our leadership team includes experts from the real estate, mortgage, and technology industries.

About the opportunity

Homeward’s vision is to have our cash offer, flexible financing, and convenient closings make buying a home as simple and seamless as any other online purchase. Closing the purchase of a new home is notoriously stressful, particularly when you’re selling a home at the same time. Homeward was created to remove stress by creating certainty and removing all the obstacles so that our customers can focus on what matters most -- getting quickly settled into their new dream home. As we pursue this opportunity, we are hiring multiple GMs to drive outcomes and performance of a highly cross-functional team that includes over 15 different functional leaders. These GMs will oversee Texas, Georgia, and Colorado - think of them as the “COOs” of the region providing leverage to Homeward’s VP of Operations, VP of Mortgage Lending, and COO in overseeing a smooth operation. 

As a General Manager, you’ll own the execution and consult on the refinement of our evolving organizational strategy focused on giving autonomy to small teams of operators who can ensure agent & customer NPS remains best-in-class. You will also create visibility and dashboards regarding region & partner performance; so that we’re all aligned as to what is going on in the region. Your job is to oversee that our transaction teams are able to execute in an efficient & seamless manner while providing a top notch experience.

This role is not eligible to be performed from Colorado. This position is not eligible for visa sponsorship.

Responsibilities will include:
  • Report to our Vice President of Operations while owning the outcomes of one of our regions (TX, GA, CO) 
  • Take full ownership of the KPIs for your region; ruthlessly prioritizing customer experience (NPS) as the first priority and profitability as the second
  • Drive discussion and alignment on the health of the pipeline at a transaction level by leading cross functional region team syncs
  • Partner with functional leaders within Homeward’s operations, sales, partner success,  mortgage, finance, product, and data teams to help streamline how we service our customers in your market
  • Partner with finance and sales operations to develop accurate projections for your market
  • Build and maintain relationships with key industry leaders in the real estate industry in your market
  • Develop reporting to create visibility for Homeward’s senior leadership and board of directors
  • Help oversee general compliance with the operating rules of your state
  • Be an external face of Homeward in the local press & with new partners in conjunction with our sales & marketing team; helping drive more volume to your state
  • Help drive market expansion efforts in the future; as your role will be the prototype for how we assemble our new markets in the future to service our customers
About you:
  • 5+ years of experience building and leading successful operationally intensive businesses
  • Experience interfacing with partners and/or customers in a customer success, sales, or general management capacity
  • Strong leadership skills; vision and the ability to build and unify high-performing cross-functional teams around meaningful outcomes
  • Executive presence, excellent communication, and presentation skills
  • Demonstrated success delivering high-quality customer experiences
  • Tangible experience building something from the ground up
  • Ability to thrive in ambiguous or uncertain environments
  • Interest in improving the complex, emotional process of buying and selling a home and making it the exciting milestone in people’s lives that it deserves to be

Our Values

THE GOLDEN RULE

Whether we’re dealing with colleagues or customers, we follow The Golden Rule, treating others the way we want to be treated. It’s a simple rule, but it’s also significant: we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS

We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. So it’s important that  we focus on the larger objective rather than rushing from one task to the next. If something is out of scope, we say “No.” If something feels rushed, we pump the brakes. This calm focus helps us create solutions our customers love.

ONE TEAM, ONE DREAM

Big problems require big solutions. We look at our customers’ experience holistically, and recognize that solving them requires collaboration across teams. This approach extends to cooperation among our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title — and produces  a more integrated homebuying experience. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Google AnalyticsAnalytics
    • ModeAnalytics
    • Google DriveManagement
    • JIRAManagement
    • DocuSignCRM
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • HubspotEmail
    • MarketoLead Gen

Location

916 S Capital of TX Hwy, Austin, TX 78746

An Insider's view of Homeward

What's something quirky about your company?

Our culture blends tech with mortgage and title, two traditional industries. So you might hear a product team member say, “Tell me more about title insurance.” And someone from title will say, “Remind me what an MVP is.” It’s humbling to marry expertise from both of those worlds and it reminds us that we all have a lot to learn from each other.

Caroline

Lifecycle Marketing

How do you empower your team to be more creative?

Our goal as a leadership team is to help our teams understand shared goals, then support them in defining sub-goals, how to measure success, & the best practices to drive projects forward. By aligning on outcomes & successful project execution, teams can quickly experiment & learn, allowing them to explore novel solutions to deliver better results.

Colin

VP, Product

What's the biggest problem your team is solving?

We have common goals & success metrics that we point to at the company level, but there’s no single common denominator for success at the individual level. We believe there are many paths to get to the “right” solution, and so we encourage employees to leverage their unique strengths and take reasoned, and calculated risks.

Shaun

Senior Director, Product Management

What are Homeward Perks + Benefits

Culture
Volunteer in local community
Homeward's Care Team focuses on supporting team members, volunteering, and donating to non-profits
Friends outside of work
Eat lunch together
Intracompany committees
The Care Team
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Hiring Practices that Promote Diversity
Homeward's recruiter is certified as an Inclusive Talent Acquisition Provider and will be promoting Homeward at various female and minority-focused groups around Austin.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Up to 2% 401K matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
You’ll get 14 weeks of paid leave as a primary parent and seven weeks as a secondary parent.
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
We offer employees Free on-site parking.
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
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