Marketplace Operations Specialist

| Austin
Send resume and cover letter to [email protected] In your cover letter, please describe:
1. An accomplishment that challenged you - and what you learned
2. The top 3 things you're looking for in your next job or company
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About Worksmith

Worksmith is a fast-growing software start-up based in the heart of Austin, Texas. We make it easy for our commercial clients to find, manage, and pay local service providers. Our software-enabled marketplace seamlessly connects retailers, restaurants, salons, spas, clinics, etc. with local contractors, such as cleaners, handymen, painters, plumbers, etc. across the US and Canada.

Worksmith’s software saves time, money and headaches: for clients, Worksmith provides the peace of mind of knowing any emergency or recurring maintenance need is being handled efficiently and effectively by the Worksmith network.

For service providers, Worksmith is an easy-to-use, pay-for-performance marketing vehicle that provides job opportunities without the hassle of sales and marketing, billing or collections. Our platform provides the means for local service providers to dramatically grow their business: the top-performing service provider made over $150,000 through Worksmith in 2017.

Why Worksmith

We work hard and play hard.

The market opportunity for facility management is $50B and we’re disrupting it. From years of experience working with technology startups and enterprise operations managers, we knew there was a better way to find, hire, and manage service providers with smart technology, and we set out to build it.

Starting from the ground-up, we’ve come a long way: we have signed marquee customers including J.Crew, Bonobos, Rent The Runway, Tory Burch, Rag & Bone, Nespresso and Christian Louboutin. We’ve grown to service over 1,000 brick and mortar locations across the US and Canada. And our network of local service providers is +4,000 strong and growing.

We’ve accomplished all of this and had fun doing it - we promote the phenomenal Austin lifestyle and enjoy team lunches with Franklin BBQ, foodie tours of East Austin, and ACL Festival.

We’re team players.

Worksmith is a team environment - We cannot build this company without each and every team member, and we’re looking for people who jump at the chance to get in the game.

We rise to the occasion.

We’ve come a long way, and we have a lot to do. We’re looking for those ready to lead by example: early risers willing to come in early when needed, night owls willing to stay late, and masters of efficiency who find ways to do more, better, faster, and more creatively.

This isn’t a job - it’s an opportunity to build something great.

If you’re ready and willing to roll up your sleeves, now is the time to join us! We’ve called the plays, set our sights on company-wide goals, and are determined to achieve them. This is an exciting opportunity to grow the company and your career along with it.

Overview of Marketplace Operations Specialist

As a Marketplace Ops Specialist, you’ll play a critical role on the Worksmith platform by helping clients and vendors get jobs done well and on-time. By providing top-notch customer service, you’ll solve client problems and help vendors grow their businesses.

Day-to-day you will:

  • Play a key role in communicating with local service providers and clients to ensure job requests are completed

  • Coordinate with local service providers to make sure they place bids, schedule jobs, and confirm completion in a timely manner

  • Listen and understand client needs to provide feedback to the Engineering team and influence features of the platform

  • Collaborate with team members to ensure the highest quality customer service is provided to all clients and local service providers

The right candidate will:

  • Effectively and proactively manage multiple client and vendor needs with an unparalleled sense of customer success

  • Possess an ability to overcome challenges with little oversight 

  • Possess a competitive drive to exceed customer expectations 

  • Demonstrate clear, professional communication over the phone and via email 

  • Display a strong sense of self-motivation and personal accountability 

  • Proactively identify and develop solutions to existing challenges  

We also look for these qualities:

  • A willingness to learn

  • A positive and hard-working attitude

  • Tenacity and attention to detail

  • High energy

  • Competitive spirit

Requirements:

  • Based in Austin, Texas

  • A four-year college degree

What we offer:

  • A work-hard, play-hard culture with an entrepreneurial approach

  • Opportunity to be part of a high-growth organization

  • Competitive compensation

  • Health and dental benefits

  • Flexible vacation policy

  • Casual, fun work environment: we enjoy team lunches, happy hours, and electric bike tours

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Send resume and cover letter to [email protected] In your cover letter, please describe:
1. An accomplishment that challenged you - and what you learned
2. The top 3 things you're looking for in your next job or company
Apply now
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1. An accomplishment that challenged you - and what you learned
2. The top 3 things you're looking for in your next job or company
Apply now
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