Marketplace Operations Specialist

| Austin

As a Marketplace Operations Specialist, you’ll play a critical role on the Worksmith platform by helping clients and vendors get jobs completed well and on-time. By providing top-notch customer service and logistical support, you’ll solve client problems and help vendors grow their businesses.

Day to day you will:

  • Play a key role in communicating with local service providers and clients to ensure job requests are completed

  • Coordinate with local service providers to make sure they place thorough bids, schedule jobs, and confirm completion in a timely manner

  • Identify and reach out to service providers to communicate the benefits of and sign them on to participate in the Worksmith vendor network

  • Listen to and understand client and vendor needs to provide feedback to the Engineering team and influence features of the platform

  • Collaborate with Account Managers, Marketplace Support and Marketplace Operations team members to ensure the highest quality customer service is provided to all clients and local service providers

The right candidate:

  • Can effectively and proactively manage multiple client and vendor needs

  • Possess an ability to energetically overcome challenges with little oversight

  • Possess a competitive drive to exceed customer expectations

  • Demonstrates clear, professional communication over the phone and via email

  • Displays a strong sense of self-motivation and personal accountability

  • Proactively identifies and develops solutions to challenges

We also look for these qualities:

  • Tenacity and attention to detail

  • A willingness to learn

  • A positive and hard-working attitude

  • High energy

  • Competitive spirit

Requirements:

  • Based in Austin, Texas

  • A four-year college degree

What we offer:

  • A work-hard, play-hard culture with an entrepreneurial approach

  • Opportunities that accompany a high-growth organization

  • Competitive compensation including stock options

  • 85/15 health and dental benefits

  • Flexible vacation policy

  • Casual, fun work environment: we enjoy team lunches, happy hours, ACL Festival and electric bike tours


In your cover letter, please describe:

1. An accomplishment that challenged you - and what you learned

2. The top 3 things you're looking for in your next job or company

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Technology we use

  • Engineering
    • JavaLanguages
    • ReactLibraries
    • SpringFrameworks

Location

1524 S IH-35 , Austin, TX 78704

What are Worksmith Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Worksmith provides 12 weeks of paid parental leave for all employees.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Worksmith's "Healthsmith" committee organizes group outings and a running club.
Professional Development Benefits
Job Training & Conferences
Promote from within
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