Marketplace Operations Specialist at Worksmith

| Austin
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Marketplace Operations Specialist

As a Marketplace Operations Specialist, you’ll play a critical role on the Worksmith platform by ensuring clients and vendors get jobs completed well and on-time. By providing top-notch customer service, project management, and logistical support, you’ll solve clients' problems and help vendors grow their businesses.

Day to day you will:

  • Own a pipeline of job requests and be in frequent communication with local service providers and clients to coordinate details and ensure job requests are driven to completion

  • Coordinate with local service providers to ensure they place thorough bids, schedule jobs, and confirm completion in a timely manner

  • Identify and call potential new local service providers to sell the benefits of the Worksmith platform and sign them on to participate in the Worksmith vendor network

  • Listen to and understand client and vendor needs to provide feedback to the Engineering team to report bugs and influence features of the platform

  • Collaborate with Account Managers, Marketplace Support and Marketplace Operations team members to ensure the highest quality customer service is provided to all clients and local service providers

The right candidate:

  • Is relentlessly positive and proactively identifies and develops solutions to challenges

  • Can effectively and proactively manage multiple client and vendor needs

  • Possesses an ability to energetically overcome challenges with little oversight

  • Possesses a competitive drive to exceed customer expectations

  • Demonstrates clear, professional communication over the phone and via email

  • Displays a strong sense of self-motivation and personal accountability

We also look for these qualities:

  • Tenacity and attention to detail

  • A willingness to learn

  • A positive and hard-working attitude

  • High energy

  • Competitive spirit


  • Based in Austin, Texas

What we offer:

  • A work-hard, play-hard culture with an entrepreneurial approach

  • Opportunities that accompany a high-growth organization

  • Competitive compensation including stock options

  • 85% contribution towards health and dental benefits

  • Flexible vacation policy

  • Casual, fun work environment: we enjoy team lunches, happy hours, ACL Festival and electric bike tours


Worksmith is transforming the way high end brands manage their in-person customer experience by revolutionizing the store experience (Store XM). Our software-enabled marketplace seamlessly connects retailers, restaurants, salons, etc. with local service providers across the US and Canada to create store environments that reflect their brand.

Worksmith’s software saves time, money and headaches: for clients, Worksmith provides the peace of mind of knowing any emergency or recurring maintenance need is being handled efficiently and effectively by the Worksmith network.

For service providers, Worksmith is an easy-to-use, pay-for-performance marketing vehicle that provides job opportunities without the hassle of sales and marketing, billing or collections. Our platform provides the means for local service providers to dramatically grow their business: the top-performing service provider made over $160,000 through Worksmith in 2018.

If you’re ready and willing to roll up your sleeves, now is the time to join us! We’ve called the plays, set our sights on company-wide goals, and are determined to achieve them. This is an exciting opportunity to grow the company and your career along with it.

In your cover letter, please describe:

1. An accomplishment that challenged you - and what you learned

2. The top 3 things you're looking for in your next job or company

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • ReactLibraries
    • SpringFrameworks
    • AngularFrameworks
    • React NativeFrameworks
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • SalesLoftEmail
    • LinkedInLead Gen


210 Barton Springs Rd, Austin, TX 78704

An Insider's view of Worksmith

What’s the vibe like in the office?

We have a very collaborative vibe in our office. Our space is open and our desks are all pretty close so we can talk to each other rather than live through Slack (although we do love Slack). Luckily we all get along really well so it's not a burden to be so close together. Overall its a pretty hard working chill vibe in our office and I love it!


Marketplace Operations Specialist

What does your typical day look like?

Every day presents a new challenge that we creatively and collaboratively work to overcome. We kick off with a daily team stand up, and might even have a cross-departmental meeting. Some days I work on an event for 100 attendees in NYC, a leaking roof in Miami, AND an emergency plumbing issue in Chicago. Whatever the challenge, Ops has it covered!


Marketplace Operations Specialist

What's the biggest problem your team is solving?

We're currently focused on building a scalable marketplace that connects clients to local vendors. It's a unique challenge that requires the right combination of technology and the human touch, and is extremely rewarding as we make progress!

Steve Hehl

VP, Engineering

What are Worksmith Perks + Benefits

Volunteer in Local Community
Our Worksmith Gives Back committee organizes monthly opportunities for our team to volunteer in the Austin community.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand Up
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team Workouts
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Worksmith provides 12 weeks of paid parental leave for all employees.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Semi-annually.
Stocked Kitchen
Happy Hours
We offer employees Free on-site garage parking.
Recreational Clubs
Worksmith's "Healthsmith" committee organizes group outings, intramural sports teams, and a running club.
Professional Development Benefits
Promote from Within
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