Marketplace Support Specialist

| Austin
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About Worksmith

Worksmith is transforming the way high end brands manage their in-person customer experience by revolutionizing the store experience (Store XM). Our software-enabled marketplace seamlessly connects retailers, restaurants, salons, etc. with local service providers across the US and Canada to create store environments that reflect their brand.

Worksmith’s software saves time, money and headaches: for clients, Worksmith provides the peace of mind of knowing any emergency or recurring maintenance need is being handled efficiently and effectively by the Worksmith network.

For service providers, Worksmith is an easy-to-use, pay-for-performance marketing vehicle that provides job opportunities without the hassle of sales and marketing, billing or collections. Our platform provides the means for local service providers to dramatically grow their business: the top-performing service provider made over $160,000 through Worksmith in 2018.

Why Worksmith

We work hard and play hard.

The market opportunity for facility management is $50B and we’re disrupting it. From years of experience working with technology startups and enterprise operations managers, we knew there was a better way to find, hire, and manage service providers with smart technology, and we set out to build it.

Since starting in 2015, we have enjoyed extraordinary growth in sales and have signed marquee customers including J.Crew, Bonobos, Rent The Runway, Tory Burch, Rag & Bone, Nespresso and Christian Louboutin. We provide our service to nearly 2,000 brick and mortar locations across the US and Canada. And our network of local service providers is +4,000 strong and growing.

We’ve accomplished all of this and had fun doing it - we promote the phenomenal Austin lifestyle and enjoy team lunches with Franklin BBQ, foodie tours of East Austin, and ACL Festival.

We’re team players.

Worksmith is a team environment - We cannot build this company without each and every team member, and we’re looking for people who jump at the chance to get in the game.

We rise to the occasion.

We’ve come a long way, and we have a lot to do. We’re looking for those ready to lead by example: early risers willing to come in early when needed, night owls willing to stay late, and masters of efficiency who find ways to do more, better, faster, and more creatively.

If you’re ready and willing to roll up your sleeves, now is the time to join us! We’ve called the plays, set our sights on company-wide goals, and are determined to achieve them. This is an exciting opportunity to grow the company and your career along with it.

Worksmith Marketplace Support

As Marketplace Support Representative, you will provide unparalleled service to Worksmith clients and local service providers. With excellent communication skills plus a knack for anticipating and solving customer concerns, you’ll guide our clients and vendors to success on the Worksmith platform.

Day to Day you will:

  • Know the Worksmith platform inside and out, from both the client and the service provider perspective

  • Enable clients and service providers to navigate the Worksmith platform like ninjas

  • Communicate professionally and energetically with clients and the Worksmith network of local vendors

  • Answer client and service provider questions with unmatched speed and accuracy

  • Listen and understand client and local vendor needs in order to provide feedback to the Engineering team and influence features of the platform

  • Collaborate with team members to ensure the highest quality customer service is provided at all times

  • Record and communicate bugs and feedback to the developers and the management team

The right candidate:

  • Possess a positive attitude

  • Problem solve proactively

  • Demonstrate excellent verbal and written communication skills

  • Display a self-motivated drive to continuously improve

  • Be motivated to not only achieve but exceed expectations

  • Seek opportunities to step up and tackle new challenges

We also look for these qualities:

  • A willingness to learn

  • A positive and hard-working attitude

  • Patience and tenacity

  • Organized and detail-oriented

Requirements:

  • Based in Austin, Texas

  • A four-year college degree

What we offer:

  • A work-hard, play-hard culture with an entrepreneurial approach

  • Opportunities that accompany a high-growth organization

  • Competitive compensation including stock options

  • Health and dental benefits

  • Flexible vacation policy

  • Casual, fun work environment: we enjoy team lunches, happy hours, ACL Festival, and electric bike tours

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • React NativeLibraries
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • HotjarAnalytics
    • IntercomAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • LinkedInLead Gen

Location

210 Barton Springs Rd, Austin, TX 78704

An Insider's view of Worksmith

What’s the vibe like in the office?

We have a very collaborative vibe in our office. Our space is open and our desks are all pretty close so we can talk to each other rather than live through Slack (although we do love Slack). Luckily we all get along really well so it's not a burden to be so close together. Overall its a pretty hard working chill vibe in our office and I love it!

Jessica

Marketplace Operations Specialist

What projects are you most excited about?

The Tech and Product Team just kicked off an initiative to release one innovation project each quarter, what we're referring to as a "mooshot." This is a chance for us to take a quick detour from the roadmap, exploring some wild ideas or experimenting with cutting edge technology. It's been a refreshing mental shift and ton of fun to feed off of ea

Kaitlyn

Product Design Lead

What's the biggest problem your team is solving?

We're currently focused on building a scalable marketplace that connects clients to local vendors. It's a unique challenge that requires the right combination of technology and the human touch, and is extremely rewarding as we make progress!

Steve Hehl

VP, Engineering

What are Worksmith Perks + Benefits

Culture
Volunteer in local community
Our Worksmith Gives Back committee organizes monthly opportunities for our team to volunteer in the Austin community.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Worksmith employees can contribute up to $2,750 annually to their healthcare FSA and up to $5,000 annually to their dependent daycare FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Worksmith's team fitness initiatives include sponsored race teams and flag football teams.
Mental health benefits
Worksmith offers an Employee Assistance Program to provide on-demand access to professional counselors in the areas of depression, marital/family concerns, alcohol and drug issues, & traumatic events
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Worksmith provides 12 weeks of paid parental leave for all employees.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Worksmith's "Healthsmith" committee organizes group outings, intramural sports teams, and a running club.
Professional Development Benefits
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks

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