Marketplace Support Specialist

| Austin

Worksmith Marketplace Support

As Marketplace Support Specialist, you will provide unparalleled service to Worksmith clients and local service providers. With excellent communication skills plus a knack for anticipating and solving customer concerns, you’ll guide our clients and vendors to success on the Worksmith platform. 

Day-to-day you will:

  • Know the Worksmith platform inside and out, from both the client and the service provider perspective

  • Enable clients and service providers to navigate the Worksmith platform like ninjas

  • Communicate professionally and energetically with clients and the Worksmith network of local vendors

  • Answer client and service provider questions with unmatched speed and accuracy

  • Listen and understand client and local vendor needs in order to provide feedback to the Engineering team and influence features of the platform

  • Collaborate with team members to ensure the highest quality customer service is provided at all times

  • Record and communicate bugs and feedback to the developers and the management team

The right candidate will:

  • Possess a positive attitude

  • Demonstrate excellent verbal and written communication skills

  • Display a self-motivated drive to continuously improve

  • Be motivated to not only achieve but exceed expectations

  • Seek opportunities to step up and tackle new challenges

  • Problem solve proactively

We also look for these qualities:

  • A willingness to learn

  • A hard-working attitude

  • Patience and tenacity

  • Organization and detail-oriented

Requirements:

  • Based in Austin, Texas

  • A four-year college degree

What we offer:

  • A work-hard, play-hard culture with an entrepreneurial approach

  • Opportunities that accompany a high-growth organization

  • Competitive compensation

  • Health and dental benefits

  • Flexible vacation policy

  • Casual, fun work environment: we enjoy team lunches, happy hours, and electric bike tours


In your cover letter, please describe:

  1. An achievement you're most proud of (career or personal)

  2. The top 3 things you're looking for in your next job or company

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • ReactLibraries
    • SpringFrameworks

Location

1524 S IH-35 , Austin, TX 78704

What are Worksmith Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Worksmith provides 12 weeks of paid parental leave for all employees.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Worksmith's "Healthsmith" committee organizes group outings and a running club.
Professional Development Benefits
Job Training & Conferences
Promote from within
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