Marketplace Support Specialist at Worksmith

| Austin
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Worksmith Marketplace Support

As Marketplace Support Specialist, you will provide unparalleled service to Worksmith clients and local service providers. With excellent communication skills plus a knack for anticipating and solving customer concerns, you’ll guide our clients and vendors to success on the Worksmith platform. 

Day-to-day you will:

  • Know the Worksmith platform inside and out, from both the client and the service provider perspective

  • Enable clients and service providers to navigate the Worksmith platform like ninjas

  • Communicate professionally and energetically with clients and the Worksmith network of local vendors

  • Answer client and service provider questions with unmatched speed and accuracy

  • Listen and understand client and local vendor needs in order to provide feedback to the Engineering team and influence features of the platform

  • Collaborate with team members to ensure the highest quality customer service is provided at all times

  • Record and communicate bugs and feedback to the developers and the management team

The right candidate will:

  • Possess a positive attitude

  • Demonstrate excellent verbal and written communication skills

  • Display a self-motivated drive to continuously improve

  • Be motivated to not only achieve but exceed expectations

  • Seek opportunities to step up and tackle new challenges

  • Problem solve proactively

We also look for these qualities:

  • A willingness to learn

  • A hard-working attitude

  • Patience and tenacity

  • Organization and detail-oriented

Requirements:

  • Based in Austin, Texas

  • A four-year college degree

What we offer:

  • A work-hard, play-hard culture with an entrepreneurial approach

  • Opportunities that accompany a high-growth organization

  • Competitive compensation

  • Health and dental benefits

  • Flexible vacation policy

  • Casual, fun work environment: we enjoy team lunches, happy hours, and electric bike tours


In your cover letter, please describe:

  1. An achievement you're most proud of (career or personal)

  2. The top 3 things you're looking for in your next job or company

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • ReactLibraries
    • SpringFrameworks
    • AngularFrameworks
    • React NativeFrameworks
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • SalesLoftEmail
    • LinkedInLead Gen

Location

210 Barton Springs Rd, Austin, TX 78704

An Insider's view of Worksmith

What’s the vibe like in the office?

We have a very collaborative vibe in our office. Our space is open and our desks are all pretty close so we can talk to each other rather than live through Slack (although we do love Slack). Luckily we all get along really well so it's not a burden to be so close together. Overall its a pretty hard working chill vibe in our office and I love it!

Jessica

Marketplace Operations Specialist

What does your typical day look like?

Every day presents a new challenge that we creatively and collaboratively work to overcome. We kick off with a daily team stand up, and might even have a cross-departmental meeting. Some days I work on an event for 100 attendees in NYC, a leaking roof in Miami, AND an emergency plumbing issue in Chicago. Whatever the challenge, Ops has it covered!

Marisa

Marketplace Operations Specialist

What's the biggest problem your team is solving?

We're currently focused on building a scalable marketplace that connects clients to local vendors. It's a unique challenge that requires the right combination of technology and the human touch, and is extremely rewarding as we make progress!

Steve Hehl

VP, Engineering

What are Worksmith Perks + Benefits

Culture
Volunteer in local community
Our Worksmith Gives Back committee organizes monthly opportunities for our team to volunteer in the Austin community.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Worksmith provides 12 weeks of paid parental leave for all employees.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Semi-annually.
Stocked Kitchen
Happy Hours
Parking
We offer employees Free on-site garage parking.
Recreational Clubs
Worksmith's "Healthsmith" committee organizes group outings, intramural sports teams, and a running club.
Professional Development Benefits
Promote from within
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