We're looking for an enthusiastic Member Services Representative ready to help support our growing Membership community of 25,000 Entrepreneurs! The person that will excel in this position will have a sense of urgency to complete tasks ahead of schedule, is always willing to help, has a great phone personality, is reasonably tech-savvy, and will hit the ground running on Day 1! This person will also be flexible as this role is ever evolving with the needs of the business.

The Member Services Representative should possess excellent customer service skills and should be willing to go above and beyond member expectations. The candidate must also possess attention to detail and must be able to empathize with members while resolving a situation.

Your Responsibilities:

• Become fluent in the benefits of Membership
• Have the ability to articulate Membership, our community, and the advantages of being a Member in order to help new Members join or existing Members remain in the community
• Effectively respond to Member inquires via email, phone and social media
• Consistently evaluate Membership experience to identify areas of improvement in order to enhance Member experience
• Consistently have a “positive can do” attitude with a willingness to help any area of the business

Your Qualifications:

• You have experience in sales, and are willing to have responsibilities that could include sales
• You have a passion for helping others and are a creative problem solver
• You have excellent verbal and written communication skills, and while you are proficient in sending professional emails, you are not afraid to pick up the phone to resolve an issue
• You have knowledge of the travel industry, including but not limited to airline, hotel, car rental rewards programs
• 3-5 years in a customer support role

Benefits & Perks:

• Competitive health insurance benefits
• Competitive salary
• Paid vacation and sick time (15 days of PTO per year and 8 paid holidays per year)
• Free snacks and coffee
• Casual dress

Job Type: Full Time. Austin Office (2028 E Ben White Blvd Austin, TX 78741)