About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

The LifeCare Researcher is responsible for researching, finding, and contacting resources that support and assist our clients. A LifeCare Researcher is tasked with locating the most appropriate community-based resources to match a client’s presenting need. Researchers contact these resources directly to assess the appropriateness of their services and to determine whether those resources will suit the presenting needs of their clients. Some areas of need in the Parenting and Education are prenatal resources, child care options, adoption, academics, and special needs.

What You'll Be Working On: 

• Ensure the needs of LifeCare’s clients are being met by using a variety of tools (internal database and internet) to locate potential resources.
• Research, map, telephonically contact, and pre-screen potential resources that meet client-specific case requirements.
• Suggest and implement new research sources, tools, methodologies, and analysis techniques and share this knowledge with peers.
• Ensure highest quality of client satisfaction by meeting the company standards for daily productivity and casework quality.
• Maintain timely, detailed, and appropriate documentation regarding case research, case status, research process, and results.
• Assist with special projects as requested.
• Any and all responsibilities as assigned by management.

What You’ll Need to Succeed:

• Bachelor’s or Associates degree preferred.
• In lieu of degree, 1-2 years experience in an appropriate field.
• Top-notch researching and networking skills
• Excellent written and verbal communication
• Exceptional analytical, organizational and time management skills.
• Outstanding interpersonal skills
• Demonstrates high dedication to team members and needs of the team
• Strong attention to detail and adhere to call center metrics
• Excellent digital literacy and keyboarding skills.
• Advanced skills with MS applications
• Experience with CRM systems preferred.

For a list of our Perks + Benefits, click here!

**Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please reach out to [email protected].**

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Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).