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Whole Foods Market
Revolutionizing the grocery landscape (again).
Austin, TX

Merchandising Support Specialist at Whole Foods Market (Austin, TX)

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Provides administrative, transactional and program execution support within the Merchandising area. Duties are varied but could include: processing invoices, making payments, researching data inconsistencies and handling ad-hoc requests. Ensures deliveries are monitored as to schedule, suitability and completion. Ensures effective planning, calendar management, company – supplier communication, and internal coordination.


  • Supports promotions, Prime, and Everyday Low-Cost processes.
  • Performs a variety of promo support assignments, working with fellow Team Members and accepting guidance to develop a basic understanding of current promotional processes.
  • Coordinates with other Team Members who use a shared email account.
  • Performs basic functionalities of a promo specialist, including:
    • Inbox management,
    • Category Management communication,
    • Supplier Communication,
    • Monthly planner management, inputting promotion details including timeframe, items, discount and supplier funding.
    • Ensures all planned promotions are implemented across Merchandising systems.
  • Receives large volumes of excel files from suppliers via email and the supplier portal.
  • Performs basic processes associated with pre-orders, reporting, and follow up.
  • Enters data and ensures data accuracy for analysis on promotions and EDLC programs.
  • Maintains data integrity across multiple applications.
  • Develops working relationships with suppliers and Category Managers, communicating with each in a timely fashion.
  • Is accountable for accuracy and timeliness in all activities.
  • Gains familiarity with Merchandising Support policies, procedures and practices.
  • With guidance, learns to perform the duties of a Merchandising Support Specialist, including:
    • Manually entering data into merchandising management data systems,
    • Providing superior customer service to global Team Members, regions, stores, and suppliers,
  • Actively participates in team meetings.
  • Assists with special projects as needed. .


  • Familiarity with procurement or related accounting-type administrative support.
  • Able to use scanning and validation software.
  • Desire and ability to learn new applications and processes.
  • Strong attention to detail.
  • Ability to use standard business software such as Word and Excel l.
  • Ability to perform basic math.
  • Familiar with data presentation including charts and pivot tables.
  • Familiar with data analysis tools, including MicroStrategy.
  • Basic math, reading, analytical, and deductive / inductive reasoning skills.
  • Ability to write and proof-read reports, business correspondence, and procedure manuals.
  • Receives close supervision or is guided by detailed instructions for all work.
  • Listens to and asks questions to understand team, partner and customer needs and seek clarification.
  • Develops working relationships with internal team and supported work groups.
  • Organizes and completes tasks according to assigned priorities.
  • Shows initiative by asking questions and seeking to increase own knowledge and contribution.
  • Provides regular updates on work progression.
  • Works on routine assignments requiring limited judgment.
  • Resolves routine questions, referring more complex issues to higher levels.
  • Follows standard procedures and written direction to accomplish assigned tasks.
  • Ensures accuracy of data and information provided to team and other stakeholders.
  • Gains understanding of the WFM organizational structure, associated hierarchy and approval levels.
  • Gains understanding of the types and timing of various departmental deadlines and events.

Education & Experience:

  • High school diploma and 1-2 years’ relevant experience. Associates degree, technical college or some college course work preferred.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

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Where we are

Located in the heart of downtown Austin, we've been a mainstay in the Austin community since 1980.

Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases

What are Whole Foods Market Perks + Benefits

Volunteer in local community
Partners with Nonprofits
On top of working with personal nonprofits, Team Members can work with and contribute to our three main nonprofits -- Whole Planet Foundation, Whole Cities Foundation, and Whole Kids Foundation.
Friends outside of work
Eat lunch together
Intracompany committees
Join committees ranging from our hiring committee, Inclusion Task Force, and more.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available

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