About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

What You'll Be Working On: 

The Network Safety Vetting Specialist will be responsible for the following:

• Conduct monthly licensing status checks
• Upload updates using our 3rd party license verifying system and build solutions for discrepancies
• Assist in licensing vetting initiatives as required
• Conduct annual online reputational checks on network owners and businesses and partner caregivers
• Ensure annual network partner business licenses and insurance requirements are up to date
• Conduct research on government websites and 3rd party websites to ensure safety compliance
• Supervise ongoing alerts, internal and external feedback and build safety escalations as needed
• Ensure remediation or resolve of all escalations with network providers
• Interpret risk potential, utilize pass/fail vetting criteria and determine network eligibility
• Create vetting objects within Salesforce to document historical timestamp
• Supervise and ensure quality and efficiency standards are being met
• Conduct time studies and recommend new processes for continued improvement and efficiencies
• Contributor in the research of ongoing updates of state guidelines and regulations
• Process reports and update the center vetting calendar and prioritize new and renewing providers requiring vetting and audits 
• Communicate network vetting progress reports and analysis of health of the network
• Assist in updating network vetting training modules and materials and train team members

What You'll Need to Succeed: 

• Exceptional critical thinking and analytical skills
• Excellent investigation skills
• Excellent organizational and multi-tasking skills
• Effective problem-solving skills and ability to make decisions in a timely manner and know when to escalate
• Strong oral and written communication skills
• Phenomenal attention to detail 
• Proficient with PowerPoint, Excel spreadsheets and reporting tools
• Ability to establish priorities for yourself and work independently and efficiently
• Must be enthusiastic, flexible, adaptable and possess a sense of humor
• Experience with Salesforce a plus

For a list of our Perks + Benefits, click here!

**Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please reach out to [email protected].**

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Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).