NOC Engineer

| Austin
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Personify is looking for a NOC Technician to join our virtual NOC which is responsible for the health and maintenance of the Personify Cloud.

 

Experience with: (3+ years)

 

  • Solar Winds
  • VMWare
  • Windows Servers

 

Duties:

·         Proactively monitor, analyze and review the infrastructure and execute problem avoidance practices in order to maintain a high level of reliability and availability (patching / updating).

·         Perform initial problem analysis and triage escalating trouble tickets when appropriate.

·         Open and track trouble tickets to resolution, either resolving or escalating to appropriate level of support.

·         Responsible for Root Cause Analysis on all customer-affecting outages.

·         Communicate with other departments to report and resolve software, hardware, and operations problems.

·         Create and maintain documentation around procedures and policies.

 

Non-Technical Requirements:

·         Self starter - able to work with minimal supervision as well as within a team

·         Strong written and verbal communication

·         Strong critical analysis skills

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Location

7010 Easy Wind Drive , Austin, TX 78752

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