NOC Technician II at FloSports

| Austin
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FloSports has led the way in establishing a world-class digital streaming experience for millions of fans, families and athletes of over 25 different underserved sports. Imagine creating a digital platform that unites the casual fan with the most dedicated spectator, both experiencing thrilling live events from around the world with interactive features, real time analytics, powerful broadcast technology and more. Combine that with our unique original sports content ranging from breaking news and expert commentary to feature films, documentaries and multi-episodic series. That’s what FloSports is all about. We have successfully revolutionized the global sports media industry- the result of creating a diverse team of technologists and die-hard wrestlers, creators and devoted cheerleading experts, designers and hockey enthusiasts, communicators and motorsport fanatics, producers and casual sports fans… united by a shared passion to delight the underrepresented communities we serve. We are creating a home for underserved sports and we’re looking for people like you to help us!

THE ROLE:

FloSports is looking to hire a NOC Technician II who will oversee all quality aspects of our live streams, including both proactive and on-demand quality checks, to ensure consistent and high-quality live broadcasts. This position will analyze problems, perform technical troubleshooting and incident response on systems, diagnose network and server problems, communicate updates with necessary stakeholders and will be ultimately responsible for ensuring that the problems are resolved in a timely manner.

The NOC Technician II will provide technical input, solutions, and recommendations to achieve rapid issue resolution and continuous improvement and evolution of our product. Because this position will work within a live production environment where urgency is critical, this person must be calm under pressure, have excellent time management skills and possess the proven ability to recall extensive technical knowledge quickly. The ability to work a significant amount during weekends is required (suitable time off will be available during the regular work week to compensate for time worked during the weekend).

This position will be based in Austin, TX. 

Responsibilities:

  • Familiarity with networking technology – understanding how networking technologies work and the ability to remotely troubleshoot routers, switches, and other equipment is vital for NOC technicians
  • Computer skills – NOC technicians must have knowledge of computer operating systems, servers, networks, and wireless technologies
  • Customer service – resolving customer issues in a timely and successful manner is an important aspect of being a NOC technician
  • Troubleshooting – NOC technicians employ troubleshooting skills for solving problems using a methodical approach
  • Analytical thinking – analyzing given information about problems to arrive at real solutions is a must for NOC technicians
  • Problem-solving skills – after diagnosing problems, NOC technicians use this skill to provide effective resolutions
  • Communication skills – strong verbal and written communication skills are essential for conversing with other technicians, clients, vendors, and managers; listening skills are needed to understand client concerns and issues

Requirements:

  • CCNT, CCNA, or CompTIA Network+ Certification
  • AWS Practitioner Certification
  • Linux+ Certification or higher
  • 2+ years of experience in networking
  • 2+ years of experience in broadcasting
  • a bachelor's or associate’s degree in electronics, computer science or a related area, network engineering, or information technology.

Technologies:

  • Wowza
  • Cisco/Meraki
  • AWS
  • Salesforce
  • Encoders
  • Youbora
  • DataDog
  • Macbooks
  • H.264/H.265
  • HLS/RTMP/SRT

OUR COMMITMENT TO DIVERSITY:

At FloSports, we are bonded by our passion for sports and our purpose to unite communities around experiences that finally give underserved sports the love they deserve. We recognize the need to build a company that seeks out, embraces, and celebrates our individual differences, ideas, and talent. FloSports is committed to the pursuit of a fair, equal and inclusive workplace where everyone is given the opportunity to grow to their fullest potential. As such, we are intentional in our hiring practices in an effort to overcome systemic biases we may be blind to. FloSports has adopted the “blind recruiting” process, which aims to open our opportunities up to more candidates, help us be more objective in how we review applicants and mitigate bias in our decision making processes.

OUR BENEFITS:

  • Recognized two years in a row as a Top Workplace by the Austin-American Statesman
  • Flexibility at work - you can take control of your profession and personal schedule
  • Strong remote work culture 
  • All-hands events hosted twice a year in beautiful Austin, Texas 
  • Annual equity awards for all top performers
  • Competitive and comprehensive medical, dental and vision plans
  • Peace of mind through company-paid short-term disability, long-term disability and life insurance
  • Generous 401(K) company match 
  • Progressive parental leave policies
  • Unlimited paid time off
  • Hack-a-thons and a full calendar of team-building and social events
  • Free laundry service for all positions that require travel
  • Company donation to youth teams and leagues that our employees coach
  • Bring your dog to work- everyday!
  • Stocked snack bar, catered lunch and breakfast tacos every week
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