Operational Process Specialist - Remote at LegalZoom

| Austin | Remote
Sorry, this job was removed at 8:04 a.m. (CST) on Tuesday, November 30, 2021
Find out who's hiring in Austin.
See all Operations jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Description

Operational Process Specialist - LegalZoom

Come join LegalZoom as an Operational Process Specialist ! LegalZoom is building the next frontier of services for our customers: business tax advisory and preparation. In this role, you'll work to serve our small business customers by providing seamless onboarding experiences onto internal tools and third-party apps such as Online Accounting systems. This role is an exciting opportunity for onboarding professionals with a passion for working with small business customers to empower them to succeed in a dynamic new part of the LegalZoom team.

About the job:

  • Full-time
  • Competitive pay
  • PTO

Role responsibilities include:

  • Execute high-value manual processes to support product rollouts and operational efficiencies for customers and Expert team
  • Interact with potential and new clients
  • Onboarding clients into LegalZoom's internal systems
  • Provide app support and assistance for clients
  • Coordinate with multiple teams to ensure successful transitions
  • Ensure a quick and seamless client onboarding experience
  • Manage, develop and maintain client data
  • Have products and services domain expertise
  • Test processes ahead of full rollouts to the wider Tax team and suggest improvements
  • Provide feedback on manual processes to Product & Ops teams to support automation
  • Other job-related duties as assigned*

Candidate qualifications :

  • Preferred: experience /general knowledge in bookkeeping and general accounting
  • Preferred: experience using accounting software such as QuickBooks Online and/or Xero
  • Exceptional attention to detail
  • Superior customer service skills and courteous phone manner
  • High-quality communication skills (written and oral)
  • Excel at organization and problem solving with strong time-management skills
  • Must be eligible to work in the US

* The role responsibilities listed in this job description in no way state or imply that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties not listed above as requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

About LegalZoom

LegalZoom is a trusted leader in the technology platform space that gives the world access to professional legal advice. From starting a new business to assisting on protecting families, contracts to copyrights, trademarks to trust -we are a leading provider of online legal solutions for families and small businesses. Since its founding over 15 years ago, LegalZoom has helped millions of Americans with efficient and simplified legal help. Whether you want to explore specific legal options or connect with an independent attorney, be empowered to take care of important legal needs and protect what matters most. Make the difference and join us as we build our future and deliver on our mission!

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion , and provides equal employment opportunities to all employees and applicants for employment . LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Location

9900 Spectrum Dr, Austin, TX 78717

What are LegalZoom Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Perks & Discounts
Company Outings

Additional Perks + Benefits

Benefits are an important part of your total rewards package here at LegalZoom. We offer a competitive and comprehensive benefits package with various choices for your and/or family members’ welfare needs. We provide these benefits not only to support you through important events in your life, but also to enhance your life outside work and help you prepare for the future.

More Jobs at LegalZoom19 open jobs
All Jobs
Finance
Data + Analytics
HR + Recruiting
Marketing
Operations
Sales
Finance
new
Remote
Marketing
new
Austin
HR + Recruiting
new
Austin
Operations
new
Austin
Operations
new
Austin
Finance
new
Austin
Finance
new
Austin
Finance
new
Austin
Operations
new
Austin
Finance
new
Austin
Operations
new
Austin
Finance
new
Austin
Data + Analytics
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView LegalZoom's full profileSee more LegalZoom jobs