Operational Process Specialist - Remote at LegalZoom

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Description
About LegalZoom
We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.
As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.
With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.
Overview
Come join LegalZoom as an Operational Process Specialist! LegalZoom is building the next frontier of services for our customers: business tax advisory and preparation. In this role, you'll work to serve our small business customers by providing seamless onboarding experiences onto internal tools and third-party apps such as Online Accounting systems. This role is an exciting opportunity for onboarding professionals with a passion for working with small business customers to empower them to succeed in a dynamic new part of the LegalZoom team.
You will
  • Execute high-value manual processes to support product rollouts and operational efficiencies for customers and Expert team
  • Interact with potential and new clients
  • Onboarding clients into LegalZoom's internal systems
  • Provide app support and assistance for clients
  • Coordinate with multiple teams to ensure successful transitions
  • Ensure a quick and seamless client onboarding experience
  • Manage, develop and maintain client data
  • Have products and services domain expertise
  • Test processes ahead of full rollouts to the wider Tax team and suggest improvements
  • Provide feedback on manual processes to Product & Ops teams to support automation
  • Other job-related duties as assigned*

You have
  • Preferred: experience/general knowledge in bookkeeping and general accounting
  • Preferred: experience using accounting software such as QuickBooks Online and/or Xero
  • Exceptional attention to detail
  • Superior customer service skills and courteous phone manner
  • High-quality communication skills (written and oral)
  • Excel at organization and problem solving with strong time-management skills
  • Must be eligible to work in the US

* The role responsibilities listed in this job description in no way state or imply that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties not listed above as requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion , and provides equal employment opportunities to all employees and applicants for employment . LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Vue.jsFrameworks
    • HiveDatabases

Location

9900 Spectrum Dr, Austin, TX 78717

An Insider's view of LegalZoom

What projects are you most excited about?

I'm excited to be working on our new Summer Internship program happening this summer. Bringing in early talent is so rewarding. Watching them grow into the career they work so hard for. Being given the opportunity to lead this program is one of the many reason I LOVE working here!

Joe

Head of Employer Brand & Early Careers

What are LegalZoom Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within

Additional Perks + Benefits

We strive to create a best-in-class workplace built on an inclusive, productive, and collaborative culture. Along with our remote-first approach, we’re pleased to announce significant improvements to our benefits—free and improved healthcare for individuals and lower cost for families, increased time-off, increased parental leave, and new employee benefits like fertility support and access to free meditation and exercise classes.

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