Operational Process Team Manager

| Austin
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Description

About LegalZoom

We believe that everyone should have access to professional legal advice. So, we've built a trusted and accessible technology-based platform to reduce barriers and help empower millions of people to grow their businesses, care for their families, protect their ideas, and more. From Estate Planning to Business Formations to IP, we've helped millions of customers with the protection and peace of mind they need. To date, we've grown to become the leading provider of online legal solutions for families and small businesses, and we're committed to making our services even more valuable and easier to use than ever before. Join us!

Overview

As a n Operation Process Team Manager, you will l ead our Operational Projects Team with executing high-value processes like client onboarding and offboarding in our products and tools ! LegalZoom is building the next frontier of services for our customers.

What you'll do:

  • Lead our Operational Projects Team with executing high-value processes like client onboarding and offboarding in our products and tools
  • Manage and mentor the team; hire and train new team members; oversee ongoing professional development and training
  • Support rollout and implementation of new processes
  • Monitor team performance
  • Identify opportunities for improvement, execute plans to address them, and work with Product, Ops and others to design and implement technical solutions
  • Be the voice of the Operational Projects Team to other stakeholders

Skills and Experience

  • 5+ years professional experience
  • Demonstrated team management experience of 2+ years

We are open to remote work in the states of: NY, NJ, PA, MD, VA, TN, FL, GA, WV, SC, NC, CA, OR, AZ, CO, WA, NV, UT, WI, KS, MI, TX, IL, MN, OH, MO, AR

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion , and provides equal employment opportunities to all employees and applicants for employment . LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Location

9900 Spectrum Dr, Austin, TX 78717

What are LegalZoom Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Perks & Discounts
Company Outings

Additional Perks + Benefits

Benefits are an important part of your total rewards package here at LegalZoom. We offer a competitive and comprehensive benefits package with various choices for your and/or family members’ welfare needs. We provide these benefits not only to support you through important events in your life, but also to enhance your life outside work and help you prepare for the future.

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