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Operations Associate

| Austin

OutboundEngine, the leading done-for-you marketing automation platform for small businesses, is looking to hire a Operations Associate position.

The Operations Associate position is an excellent opportunity to be entrenched in a SaaS Operations team. This person recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. The job requires someone that enjoys task-driven work and relishes the opportunity to improve everything they do.

OutboundEngine is one of the fastest growing tech startup companies in the nation, ranked number 95 on 2016 Inc. 5000. We are based out of beautiful downtown Austin, TX. Since 2012, OutboundEngine has helped over 10,000 small business owners market themselves by doing it for them. We create original content for our clients, automate their email campaigns, update their social media profiles, and ultimately help them drive repeat and referral business as well as new business.

Responsibilities:

  • Responsible for calibrating, monitoring and supporting the quality standards between customers and OutboundEngine
  • Meet SLAs for billing processing.
  • Manage case queue with requests coming from multiple departments.
  • Implement continuous process improvements.

Required Experience:

  • Experience adhering to SLAs.
  • Ability to communicate effectively both orally and in writing.
  • Mid to high-level of MS Excel

Nice to have:

  • Salesforce experience
  • Call quality QA experience
  • Deal desk experience

What’s in it for you:

  • Competitive guaranteed base salary with opportunity for performance bonuses.
  • Leadership / Career Development Programs.
  • 100% Paid Insurance (medical, dental, vision, life and disability).
  • Generous PTO - 3 weeks accrued annually and a paid two week holiday break at the end of the year.
  • Company-paid downtown parking, bus or metro pass.
  • Fully stocked kitchen with snacks, beverages and monthly catered lunches.
  • Casual dress and music rocking all day.
  • An awesome work environment and positive work culture, which celebrates employees success.
  • Company events, such as private concerts, happy hours, team outings, holiday parties and more.
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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries

Location

Downtown Austin, great views of the city and close to everything you could possibly need!

What are OutboundEngine Perks + Benefits

Culture
Volunteer in local community
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Diversity Program

Additional Perks + Benefits

Competitive benefits. Company events, such as private concerts, happy hours, team outings, holiday parties and more. Generous PTO policy. Company-paid downtown parking. Catered lunches monthly. Fully stocked kitchen with snacks and beverages. Sales team spiffs, ranging from spot bonuses to all-expenses-paid trips.

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