Operations Associate

| Austin
About Wheel
Wheel is bringing the future of work to healthcare. Wheel is a first-of-its-kind enterprise that provides healthcare clients access to a flexible workforce of virtual care clinicians, and the tech-enabled infrastructure required to mobilize it rapidly and compliantly to improve patient access to care. Our mission is to change the way healthcare works by putting clinicians first, because happier clinicians make healthier patients. We’re headquartered in Austin, Texas, and recently named one of Built In Austin’s Best Places to Work, Best Small Company to Work For and Best Paying Company. Wheel is venture-backed by top investors with a track-record of growth-- and we’re building an amazing team of Wheelies. Come join us! Check out a recent Crunchbase article about our growth.

Our Values
We believe we can help build a future for everyone by ensuring how we work is aligned with our core values of:

Further, together.
Empathy, everyday.
Be trusted.
Grit to grow.
High Velocity.

To learn more about how we work, check out our careers page.

Position Summary
As an Operations Associate, you will have a significant, lasting impact on Wheel’’s Operations. From optimizing clinician scheduling to supporting clinicians, you’ll help support the future of operations here at Wheel.

To achieve the above, you'll work closely with a cross-functional team including product managers, engineers, clinician advocates, and clients to build creative solutions to tough problems and quickly validate them.

If working with a close-knit group of smart and hungry colleagues solving the hardest operational problems gets you excited, we'd love to hear from you!

Responsibilities
-Wheel strives to be clinician first; this means providing world-class support to clinicians who are completing consults across a variety of clients.
-You will help assist clinicians who reach out to support by answering clinician questions, solving technical issues, and working with clients to solve clinician problems. In addition, you will identify trends and common issues affecting clinicians and propose long term solutions to mitigate problems.
-You will manage clinician schedules, communicate with clinicians to fill gaps, adapt schedules to fit our client’s growing needs, and work directly with clients to deliver any changes.
-Ensuring our clinicians have their licenses and credentials up to date is critical to our value proposition within the industry. You will work collaboratively with a group of talented Operations Managers on ways to streamline and accelerate our speed in getting clinicians ready to go on our platform. 

Qualifications
- 1 - 2 Years of Experience working in a fast-paced environment 
- Strong ability to utilize google sheets and excel, particularly formulas and pivot tables
- Highly motivated and adaptable self-starter who is comfortable working in a startup where things move at lightning speed
- Professional and clear communicator with excellent attention to detail, organization, and prioritization skills
- Bachelor's degree

Equal Employment Opportunity Statement 
At Wheel, we know we will go further together by celebrating diversity and that starts by honoring each of our unique lived experiences. We look for a diverse pool of applicants including those from historically marginalized groups: women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans and people from different socioeconomic background. We are committed to ensuring a safe work environment where employees are not discriminated against based on age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, martial status, physical or mental disability, military or veteran status, national origin, or any other characteristic protected by law. We are proud to be an equal opportunity employer that believes in health, equity, equality, and prosperity for all so we can succeed in changing the way healthcare works.
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • HubSpotCRM

Location

2151 S. Lamar Blvd, Austin, TX 78704

What are Wheel Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Wheel also provides 4 weeks of paid leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Continuing Education stipend

Additional Perks + Benefits

As a virtual care solution company, we offer employees access to free telemedicine visits-- up to 5 per year!

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