About Adia:

Adia builds technology that automates how people go to work in the hospitality, retail and experiential marketing industries while giving employers instant access to data-validated talent. Our technology is an award-winning App & Cloud-Based Digital Platform for hourly workers; it leverages AI to connect employers & employees in a whole new way!

Your challenge, should you choose to accept:

As Operations Manager, you are responsible for the daily operations of Adia for the US - from developing processes and blueprints for the Adia US Operations to building and managing a team that works on high-volume, high-frequency projects as well as back office operations. While doing that, you will work closely with Product, Sales and Marketing to ensure that Operations run smooth and that users have a great experience when using Adia.

Key Responsibilities:

• Design, manage and continuously improve all operational processes to support centralized US Operations  
• Build and manage the centralized Operations team for Adia US to meet business needs
• User management: ensure user experience and quality of worker pool
• Marketplace management: maximize marketplace liquidity and job fulfillment
• Collaborate with and provide recommendations to product team that maximize productivity, quality and efficiency of operations
• Collaborate with product, marketing and sales teams for user attraction, retention and supply/demand forecast
• Work with external providers aiding operational processes, implement and reinforce compliance requirements through operational procedures
• Client / Worker Support: equip operations team with proper tools and resources to resolve inquiries and troubleshoot effectively 
• Collaborate with Leadership and participate in special projects

What you bring to the table:

• Minimum 5 – 7 years’ experience in leading recruitment, customer service or supply chain teams
• Skilled in temporary staffing, high volume recruitment and remote onboarding
• Knowledge of US applicable Federal State and Local employment laws and regulations
• A very deep understanding of general staffing operations, systems and organization
• Ability to drive change and lead process improvements
• Demonstrated ability to influence and motivate all levels of management and staff
• Skilled in communicating effectively verbally and in writing
• Proactive problem solver with a desire to collaborate with others
• Ability to create strategies by analyzing information and processes and present findings
• Thrives working in a fast-paced environment with a high-volume, high frequency projects
• Ability to establish and maintain effective working relationships with a diverse team
• Very organized, detail and process oriented: processes must be continuously streamlined
• Resilient: must be able to thrive in uncertain conditions and comfortable with speed
• Curious: wants to understand and question existing processes to continuously improve
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

Work Environment:

• Innovative start-up environment with a high growth, vibrant, fast-paced culture
• Huge variety of things for you to sink your teeth into
• Awesome team (we may be biased…)
• Non-stop action

We have an incredible future ahead of us, but it relies on people putting a lot in to get a lot out. We expect people to throw themselves into anything and everything.

Think you’ve got what it takes? Apply today.