Operations Program Manager - Renewables and Midstream at RigUp

| Austin
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RigUp is looking for an experienced and energetic Operations Program Manager to drive several key programs and functions that are critical to the success of our operation. The successful candidate for this role will diagnose and document current state workflows, establish process improvement roadmaps, quantify baseline and future state performance and project manage the implementation of new initiatives, processes and technologies.
The ideal candidate for this role is a seasoned operator and people leader. You’re incredibly empathetic, observant and adept at seeing a problem from multiple perspectives. You’re skilled at deconstructing convoluted processes and zeroing in on problem areas and you know how to mobilize and motivate a team of subordinates and cross functional stakeholders to address those problem areas. You’re an experienced people leader and are skilled at assessing and developing talent. You thrive in ambiguity because you’re confident in your ability to learn any process, prioritize the right things and successfully manage relationships to accomplish organizational goals.

What you'll be doing:

  • Managing a team of project managers and business analysts, and working with your team and cross functional business partners to create prioritized project roadmaps and resourcing plans for all of your team members.
  • Manage our growing network of business process outsourcing (BPO) providers, ensuring they are delivering against productivity, quality and satisfaction based KPIs and that they have the supporting tools, training and processes to ensure their ongoing success
  • Map out and document current state processes. Identify process improvement opportunities. Implement change initiatives and create reporting that helps cross functional business owners to drive sustained improvement over time.
  • Partner with cross functional business owners to develop and document standard operating procedures (SOPs), reporting, KPIs and governance/communication standards for all core processes.
  • Develop dashboards, reporting and data collection processes to create a suite of reporting that quantifies operational attainment, provides insight to process improvement opportunities and enables strategic decision making.
  • Develop an organizational design and resource plan that is flexible enough to meet our current state needs while building towards the goal of withstanding exponential growth.
  • Hire, onboard, and train new talent as needed to support growth Collaborate with HQ internal teams to drive integration with RigUp central operations and eventual adoption onto the RigUp platform

What you should have:

  • 5-7 years as a people leader in an operational role
  • Experience leading through transformational change management initiatives - defining process improvement opportunities, implementing solutions, quantifying improvements and driving behavioral adoption
  • Experience developing dashboards, reporting and KPIs to drive accountability and enable analysis of process improvement opportunities
  • Demonstrated effectiveness developing talent across multiple job functions and levels of experience
  • Strong communication and collaboration skills
  • High grit and low ego - nothing is beneath you, you’re willing to do what it takes to get the job done
  • A bias towards action - you’re not content to wait for direction, you set your own agenda and partner with others to drive it forward
  • Nice To Have:
  • Experience working in the renewables space in an operational role
  • Experience working as an operational leader in one or more of our core functional areas - recruiting, payroll, billing, operations support, customer engagement, logistics, etc.
  • Experience working in fast growing start-ups and/or post-merger integrations
  • MBA and/or formal process improvement training


  • Flexible PTO policy
  • 401k Program with 4% match
  • Fully paid employee health insurance for employee
  • Open office space in the heart of downtown Austin

RigUp is a technology company that's building a platform to better support the energy workforce. Through the industry’s largest marketplace, we’re improving the lives of contractors and helping service providers and operators find the people who will get the job done. Headquartered in Austin, TX, and backed by a16z, Founder’s Fund, Quantum Energy Partners, and Silicon Valley Bank, we’ve raised $423.8 Million in funding to support our mission to change the way work is done in the energy field.
Our goal is to make RigUp an environment where any and all people feel welcome, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation, educational background, religion, ethnicities, veteran status, and citizenships. We’d love to learn what you can add to our team!

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks


RigUp is located in downtown Austin right next to Lady Bird Lake. We're close to a ton of restaurants, coffee shops, bars, and trails along the water!

An Insider's view of RigUp

How does your team reward individual success?

We are rewarded with a promise. At the end of a season of ambiguity and strife, apart from any monetary or material items, we will always be able to say there was joy, encouragement, and meaning.


Customer Support Specialist

What's the biggest problem your team is solving?

One of the coolest things we’ve been working on has been parsing resumes to gather information about employment history and references so that our consultants don’t have to spend a ton of time filling out confusing forms. We hope to get quicker, more accurate data while making the platform easier to access and more useful for our consultants.


Engineering Manager

How has your career grown since starting at the company?

RigUp has fostered my career growth by coupling my strengths and interests with the company’s needs. I’ve gotten the opportunity to fill a variety of different roles that I’ve gained an invaluable amount of experience from and that will increase my marketability down the road.


Business Process Analyst

What is your vision for the company?

At RigUp, we're building the largest job marketplace in the energy industry by making it easier for contractors to find work and for companies to staff up by hiring ready, qualified workers. As CEO, I want to grow an organization that creates value in the world and ensures RigUp is an environment where our employees feel empowered to make decisions



What’s the vibe like in the office?

The energy at the RigUp office is contagious. We work on interesting problems and are truly making a difference in people's lives. Work is simply better when you love what you do!


Talent Lead

What are RigUp Perks + Benefits

RigUp Benefits Overview

Competitive salary
Full health, dental, and vision coverage
Unlimited vacation
401(k) with 4% match
$2,000 annual vacation stipend starting on your 3rd anniversary
Regular off-site activities such as happy hours, team building events, intramural sports leagues, etc.
Catered breakfast, daily lunch stipend, and a fully stocked kitchen
75% tuition reimbursement on continuing education
Office in the heart of downtown Austin
Flexibility to work from home
Onsite gym

Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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