Operations Specialist (Remote)

| Austin
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About the Role

CrowdStrike is looking for highly motivated, self-driven, individuals dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. In this role you will provide strategic and hands-on support to our customers to ensure the successful operationalization of the Falcon platform in order to detect, respond, and remediate active security incidents within their environment. The goal is simple – create the highest level of success for our customers and eliminate the bad guys.

Am I a Operations Specialist, CrowdStrike Services?

  • Are you self-motivated and looking for an opportunity to rapidly accelerate your skills?

  • Do you crave new and innovative work that actually matters to your customer?

  • Do you enjoy and have a successful track record of providing customer solutions?

  • Do you love working around like-minded, smart people who you can learn from and mentor on a daily basis?

Typical Responsibilities

  • Serve as initial point of contact for new Falcon customers.

  • Work with new customers to begin onboarding and ensure the successful implementation and operationalization of the Falcon platform.

  • Gain in-depth knowledge of the Falcon Platform to help drive service objectives and be able to assist with and answer first-level customer inquries

  • Manage and produce metrics and reporting related to service offering milestones and the tracking of engagement progress and identified challenges.

  • Serve as customer liaison with internal CrowdStrike stakeholders to ensure customer onboarding and operating issues are fully resolved.

  • Engage with customers via telephone, email, or case management system.

  • Work with leadership to participate in projects and activities that align with CrowdStrike Service’s mission and goals.

Successful candidates will have experience in one or more of the following areas:

  • Successful candidates will have experience in one or more of the following areas:

  • Customer Service: experience working with customers to provide them with information to address inquiries regarding products and services

  • Project Management: experience with the successful initiation, planning, design, execution, monitoring, controlling and closure of a project.

  • Endpoint Technology: existing experience with Falcon is a big plus, but in general, have experience operationalizing leading endpoint security technology.

Additionally, all candidates must possess the following qualifications:

  • Familiarity with Information Technology and Information Security Concepts

  • Experience with Windows, Linux, and Mac Operating systems

  • Proven problem-solving skills

  • Project management skills

  • Attention to detail

  • Excellent communication skills - written and verbal

  • Customer support experience

  • Ability to work efficiently and at rapid pace

Education 

If you have a BA or BS / MA or MS degree in Business Administration, Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field…that’s great! If you have industry-related certifiacations, that’s also a plus. If you have none of these - show us what you’ve got, what you’re passionate about, and why you’d be a great fit for the team.

#LI-AC1

#LI-Remote

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • KafkaFrameworks
    • KubernetesFrameworks
    • CassandraDatabases
    • ElasticsearchDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • SalesforceCRM

Location

Fantastic downtown location walking distance to awesome restaurants and happy hour spots.

An Insider's view of CrowdStrike

How does your team reward individual success?

One way we reward sales reps is with opportunities to grow their skills and prep for their next role. Whether that’s extra shadowing sessions or running calls, we encourage our high performers to explore new avenues that align with their future goals.

Kristan C.

Sr. Manager, Sales Development

What kinds of technical challenges do you and your team face?

Working with a high volume of new customers offers a lot of opportunities to appreciate the diversity of the technical ecosystem. We work with one-person teams to full C-suites and everything in between. As a team, our greatest challenge and our greatest strength is variety.

Bradley Q.

Regional Sales Engineer

How does the company support your career growth?

CrowdStrike thrives on developing and promoting our people. There are multiple programs in place for those interested in leadership, and employees are encouraged to have peer conversations about roles they are interested in. These resources really help people like me accelerate our career growth.

Marit M.

Manager, Corporate Renewals

How do you make yourself accessible to the rest of the team?

With a global team, it’s crucial to be intentional in how and when we meet. I prioritize scheduling regular skip level meetings with my individual contributors and protect 1:1 manager meetings so I can be present and engaged. I always try my best to ensure the team feels well supported, no matter how busy we get

Alyssa J.

Senior Director, Global Customer Sales

What does career growth look like on your team?

Every year, I have a goal to promote at least 1-2 people on my team. When I sit down with an individual on my team, we lay out what their personal and professional goals are for the year and beyond and outline the major steps we can take to help them reach those goals. It’s very satisfying to watch your teammates grow personally and professionally.

Vince L.

Manager, Corporate Sales

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flexible schedules and the ability to “work from anywhere,” a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We have an official mentorship program and many other professional development programs available to all employees. We offer free webinars on everything from financial wellness and mental health to sessions with coaching experts and speakers on topics related to diversity, equity & inclusion. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Volunteer in local community
CrowdStrike supports employees in charitable efforts and community service for charities and causes important to the local team.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Competitive 401(k) plan.
401(K) matching
Company equity
RSU's are available as part of employee compensation.
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
We sponsor company-wide bring your child to work days as well as company events where family is encouraged to attend.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
We offer pre-tax commuter benefits.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available

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