Order Processing Lead

| Austin

Forcepoint is transforming cybersecurity by focusing on what matters most: understanding people’s intent as they interact with critical data and intellectual property wherever it resides. Our uncompromising systems enable companies to empower employees with unobstructed access to confidential data while protecting intellectual property and simplifying compliance. Based in Austin, Texas, Forcepoint supports more than 20,000 organizations worldwide. For more about Forcepoint, visit www.Forcepoint.com and follow us on Twitter at @ForcepointSec.

 

 

Essential Functions

  • Process external customer purchase orders and partner requests in a timely manner
  • Effectively resolve customer issues/concerns regarding purchase orders
  • Respond to customer email inquiries and requests
  • Develop and maintain excellent rapport with customers, both internal and external
  • Receive and effectively handle inbound customer calls
  • Maintain working knowledge of Forcepoint products and order processes
  • Work extended hours at month end/quarter end as required (could include weekends)
  • Perform other ad hoc duties as assigned

Education and Experience

  • Associate’s degree or equivalent experience
  • Minimum of 2 years customer service, order processing or related experience
  • Requires computer literacy

Soft Skills

  • Fluent English required
  • Excellent verbal and written communication skills
  • Detail oriented with excellent organization and strong follow up
  • Relational and professional
  • Proven problem-solving skills
  • Solid multi-tasking skills and teamwork mentality
  • Strong sense of customer urgency and patience
  • Must be customer-retention focused

Preferred Skills and Background

  • Previous experience with Sales Force, Softrax ,and/or CPQ a plus
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Location

10900 Stonelake Blvd, Austin, TX 78759
10900 Stonelake Blvd, Austin, TX 78759

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