Part-Time Customer Care Representative

| Austin | Hybrid
Sorry, this job was removed at 11:05 a.m. (CST) on Saturday, June 22, 2019
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Who We Are

First thing you need to know; Bestow is not your typical insurance company. We’ve completely reimagined industry assumptions, and harnessed technology and big data to create life insurance products that aren’t just delightful to use but deliver on our mission: to make financial products accessible to more people than ever before.

Check us out at hellobestow.com

Who We’re Looking For

“Innovative” and “disruptive” can be overused words. But at Bestow, it isn’t jargon, it’s an everyday rally cry. We are rewriting the rules of the 400-year-old, $7 trillion life insurance industry, serving communities who have been underserved in the past, and we believe the future is a bright one.

So, if you’re excited by the idea of building something from scratch, working at a mission-driven company and fundamentally shaking up an age-old industry, please read on.

As a Part-Time Customer Care Representative you are responsible for providing exceptional customer service while having an incredible response time to customer inquiries. You are empathetic, proactive, and work collaboratively across departments to share customer feedback to help the company make customer-centric decisions.

What We'd Like You To Do:

  • Respond to inbound questions about life insurance and Bestow over the phone, website chat, text, and email.
  • Fulfill customer requests as it relates to the customer’s life insurance policy or application.
  • Call and assist people who started an application but haven’t finished yet.

A Little About You:

  • Prior experience in a customer-facing role
  • Excellent communication skills, both verbal and written
  • Ability to work evening hours (after 5pm)
  • Ability to communicate with different personality types and roles
  • Ability to learn and master new software tools
  • Ability to multitask conversations and tasks
  • Previous experience working in the insurance industry a plus
  • Previous experience working in Hubspot or another CRM is a plus

What We Can Offer To You:

  • Flexible schedule and work/life balance
  • Office snacks and weekly team lunches
  • Team building events and activities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Bestow does not currently sponsor applicants for work visas.

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Location

501 Congress Avenue, Ste. 400 Austin, Austin, TX 78701

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