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Part-Time Customer Support Representative

| Austin

We’re a company founded by engineers, comprised of engineers, building the world’s largest cloud learning and transformation platform with a bold mission – giving individuals and businesses the chance to change their trajectory. Our fun and engaging courses have helped over 1 million students learn to cloud, and we’re just getting started.

Working at A Cloud Guru

We’re a smart, quirky, tight-knit team who’s passionate about our purpose, who works hard, learns together, and laughs together. We look for people who are excited to work with purpose, who can add their own unique quirkiness to our own. We’re proud to say we champion diversity and inclusivity are committed to making coming to work an enjoyable experience for all.

Our Values

Champion our customers: We connect with and truly care about our customers

Be thoughtful but decisive: We move swiftly and confidently with grounded logic

Learn all the things: We bring insatiable curiosity to our roles every day

Be hungry, stay humble: We always bring out A-game, never our ego

Keep it fun: Above all, have fun and make 'em smile

The Part-Time Customer Support Representative role

As a Customer Support Representative at A Cloud Guru, you'll be responsible for the day to day support of A Cloud Guru students. You'll leverage your people skills and knowledge of the product to ensure customers receive the best experience throughout their cloud journey with A Cloud Guru. This role is also the voice of the customer and provides valuable insights to key product teams.

In this role you’ll get to:
  • Learn new technologies quickly and become very knowledgeable of A Cloud Guru’s product
  • Partner closely with your team’s voice of the consumer representatives to pass along information and insight
  • Build and document key internal operations to drive efficiency
We are looking for someone who can:
  • Ensure customer issues and feedback are reported and documented using our internal tools, which include:
    • JIRA
    • ProductBoard
    • Notion
  • Effectively communicate with support team and other key departments on customer issues
  • Promote customer self-service by collaborating on customer help articles
  • Maintain ongoing knowledge of our product offerings and updates
  • Fully understand, research and resolve customer issues
If you possess the following traits, we'd love to hear from you:
  • Proven experience providing high-quality support to customers - no previous Customer Support experience required
  • Strong verbal and written communication skills
  • Strong time management skills 
  • Experience utilizing a CRM software is a plus!
  • Bachelor’s degree, or equivalent experience, is preferred

Does this sound like you? Want to help us teach the world to cloud? Get in touch, we’d love to talk.

Our crew

Our team is spread across the globe, primarily in the US, Australia and the UK. This role will be based in our new office in Austin, TX.

A Cloud Guru is proud to be an equal opportunity employer and welcome all to join the team. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or age. At A Cloud Guru, we champion diversity and know that an inclusive environment is critical to our success.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • DynamoDBDatabases
    • FirebaseDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • MarvelDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Feed off the energy of Downtown Austin. Sit in the grass of the Capital, talk business over Medici coffee, and become a regular at a local lunch spot!

An Insider's view of A Cloud Guru

What’s the vibe like in the office?

The vibe here is a reflection of the people – laid back, casual, and most of all, jovial. No workplace is ever going to be the same as home, but here there is a similar level of comfort. Folks are exceptionally welcoming and willing to help out where they can. Humor is necessary to get through the work day, and we've got that in spades here.

Vijay

Manager, FP&A

What projects are you most excited about?

Our content team is hard at work to continue providing a differential and expansive training offering to our customers. There is a ton of awesome new stuff in the works for our enterprise offering, Teams, and I can’t wait to continue to help businesses and enterprises in their cloud adoption journey.

Madeline

Account Executive

How does the company support your career growth?

We provide opportunities for our leaders to attend leading conferences within our industry but also within their professional space. It's important to us that our leaders maintain a pulse of what's developing within their field and are equipped with insights to lead our growing teams. We have a work hard, stay humble motto at ACG.

Hanh

Director of Customer Experience

What are A Cloud Guru Perks + Benefits

A Cloud Guru Benefits Overview

We treat our people well, simply because it's the right thing to do.

Culture
Volunteer in local community
To celebrate our value 'Be Hungry, Stay Humble' at each of our locations by planning a charity event every year. We volunteer around the city, and are active environmentalists.
Partners with Nonprofits
It is our vision to enable anyone, anywhere to become a cloud guru. We live this vision by partnering with customers such as the South African nonprofit Quirky30 and Women Who Code.
Friends outside of work
Eat lunch together
Intracompany committees
Join the culture committee, tea club, running club, or even heck... make your own club!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
From ex-6th street bar owners to ex-Silicon Valley, our management team Lead by our fearless leader and President Katie Bullard, is not only diverse in gender, but also background.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2650 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
A Cloud Guru partners up with a benefits provider that gives us Enterprise-level benefits at our startup size.
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
A Cloud Guru offers 4 weeks of PTO per year!
Paid Holidays
We offer all employees paid time off for all major holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Employees get free private chef catered lunch on Monday, Tuesday, and Thursday
Stocked Kitchen
Some Meals Provided
We cater in team lunches every Monday, Tuesday, and Thursday! We also keep a fully stocked refrigerator
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $1000 per employee annually for continuing education.
Time allotted for learning
Every Friday for 2 hours, we put down our normal work and spent time learning something new!
Online course subscriptions available
Paid industry certifications
A Cloud Guru will pay for their employee's professional cloud certifications!
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