Partner Account Manager
The Partner Account Manager will be responsible for the day-to-day management of fulfillment providers, managing contracts, Salesforce and quarterly account reviews with existing ShipStation fulfillment providers. He/she will uncover opportunities to grow existing account and label revenue with fulfillment providers with successful conversion of their parcel manifesting operations to ShipEngine for the fulfillment provider’s other shipments.
Additionally, the Partner Account Manager will successfully vet, scope and onboard future fulfillment providers for program inclusion. The Partner Account Manager will convert existing providers into a tiered program (platinum, gold, silver providers) based on revenue potential. The Partner Account Manager will monitor fulfillment providers for program compliance and escalate issues to the Director of Partnerships/Alliances.
Additional responsibilities will include managing the implementation and reporting of other partners as managed by the Director of Partnerships/Alliances, such as marketplaces and cross-border providers. The Partner Account Manager (PAM) will represent ShipStation at trade shows, user meet ups, Webinars and other events, as well as with face-to-face meetings with partners.
Key internal stakeholders with whom the partner account manager will interact:
You must have:
>1-2 year experience in a client-facing role
College degree or equivalent work experience
Strong understanding of e-commerce & shipping; demonstrated knowledge of fulfillment operations preferred
Proactive, well-organized, and strong attention to detail
Able to manage multiple partners simultaneously, each at different stages
Proficient in Google G+ suite and extensive experience with Salesforce
Ability to travel 4-7 times per year
ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.
If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.
Equal Opportunity Employer/Veterans/Disabled