Expedia

You are smart, data driven, detail-oriented, and kind. You’re a taskmaster who loves working with people. You’re diligent and thorough and can shift between technical work and ad-hoc tasks easily. You have excellent communication skills, a positive ‘can-do’ attitude, and an ability to own a diverse range of duties.

The opportunity is ideal for an individual contributor wanting to develop a deep understanding of the Partner Success mission while honing strategic, analytical and reporting skills to apply in the day-to-day role. Working under a manager on the Strategy team, a path for personal development exists for the candidate with the ability to learn and apply technical, analytical, and reporting expertise while not losing sight of stakeholder needs. 

The position provides outstanding operational and administrative support, including the following duties:

• Event execution: Contribute to our success at both internal and industry events by managing event attendee lists, event content (decks, scorecards), and team logistics

• Reporting & Data Delivery: Create and manage team reporting, including rep activity tracking and team competitions; deliver ad-hoc data pulls for various leadership initiatives

• Assist with Rep monitoring: Contribute to the call audit process, track rep competitions, and provide periodic call monitoring

• Interviewing & Onboarding: Manage candidate logistics for onsite interviews, and ensure new hire checklists are complete

• Partner Communication: Manage internal initiatives, including preparing call lists in Excel; send emails to our suppliers with product, regulatory, or other relevant announcements. 

• Research: Conduct sales-focused research which may include calling potential customers to gain additional insight into their needs

• Analysis: Use data skills to define opportunities to improve our acquisition and account management efforts

• Strategy: Develop frameworks for how we attack complex problems and achieve business goals 

• Program Management: Drive strategic and operational initiatives across Partner Success

• General Logistics: manage new hire setup; complete ad-hoc administrative duties as needed

• Triage a support request inbox: handle some requests and assign others; troubleshoot and resolve client or system issues where needed.

Skills & Experience

• Bachelor’s degree strongly preferred; will accept equivalent experience for a highly-qualified candidate

• 1-2 years of customer service, sales support, finance, consulting, data analytics

• Proficiency with MS Office (Word, PowerPoint, Excel) and Google applications (Sheets, Docs) required

• Experience with SalesForce.com; more detailed knowledge is a plus

• A growth mindset: proven ability to learn new technical skills and software applications 

• The successful candidate will also demonstrate the following personal qualities:

  • Able to stay organized while working independently on multiple projects

  • A bias for action, self-initiative, and personal ownership of results

  • On-time delivery: superb time management skills with attention to detail 

  • Interpersonal skills which earn the confidence of others

  • Communication skills: strong listening, speaking, and writing

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About Vrbo

In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together. Since then, we've grown into a global community of homeowners and travelers, with unique properties in 190 countries around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between.

Vrbo is part of HomeAway and the Expedia Group family of brands and offers homeowners and property managers exposure to over 750 million visits to Expedia Group sites each month. To learn more, visit www.vrbo.com.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.