Job Description

At LegalZoom, we're passionate about our products and services because we know they help customers achieve their dreams. Our Decline Specialists help our customers through their billing inquiries and retain our customers' subscriptions by educating them on the benefits that our products offer and identify needs and upgrading services. If you enjoy corporate phone sales or are a skilled customer service/retention representative and looking for your next challenge, we want to talk to you about being a Payment Resolutions Specialist. We need over-achieving specialists who excel in fast-paced environments.

What you'll do:

• Deliver consistent, high quality and professional level of service at all times
• Assist customers with using their services
• Achieve set revenue targets
• Efficiently and effectively handle each call
• Accurately update and maintain customer records
• Retain subscription customers by educating them on the benefits they are provided
• Guide customers through terms of sale, billing inquiries, and scheduled payments
• De-escalate upset customers and ensure a pleasant customer experience

Qualifications:

• Ability to sell LegalZoom services and benefits
• Ability to adapt and excel in fast-paced environment
• Detail-oriented team player with a passion for helping customers
• BA/BS degree preferred