Pendo System Administrator
Austin HQ (Will consider US-based remote)
We are looking for a Junior System Administrator to execute and manage incoming requests through our user engagement platform, Pendo. As well as implement and maintain integrations with the tool between SailPoint’s larger IT ecosystem.
This key role will be central to our digital engagement strategy and act as the subject matter expert for all things Pendo. They will need to become an expert on the platform itself, understand key integrations and connections to other systems (like Salesforce and ZenDesk), and be adept at extracting data and insights from the tool.
Initial efforts will focus on implementation, and then transition to ensuring assets and tools remain evergreen, and that new usage patterns and capabilities provided by Pendo are fully leveraged as they become available.
Responsibilities
Oversee the integration of Pendo into all SailPoint SaaS applications
Configure appropriate segmentation for both in-app communications and data analysis metrics
Implement guides, onboarding walkthroughs, and other Pendo in-app communications (managed via Jira Kanban board)
Derive appropriate methodologies for measuring business level KPIs as specified by respective stakeholders and provide dashboards of the data
Requirements
2+ years of experience as a System Administrator, or similar role, which necessitated the integration and management of multiple applications
Experience with Pendo, WalkMe, UserPilot, or other digital adoption tool
Familiarity with CSS and basic markup language formatting (JavaScript and HTML are a plus)
Background with data analysis and manipulation
Resourcefulness and problem-solving aptitude
High attention to detail and organizational skills
Strong communication skills and/or background
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.