Pendo System Administrator at SailPoint

| Remote
Sorry, this job was removed at 12:41 p.m. (CST) on Tuesday, October 13, 2020
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  • Austin HQ (Will consider US-based remote)

     

    We are looking for a Junior System Administrator to execute and manage incoming requests through our user engagement platform, Pendo. As well as implement and maintain integrations with the tool between SailPoint’s larger IT ecosystem.

     

    This key role will be central to our digital engagement strategy and act as the subject matter expert for all things Pendo. They will need to become an expert on the platform itself, understand key integrations and connections to other systems (like Salesforce and ZenDesk), and be adept at extracting data and insights from the tool.

     

    Initial efforts will focus on implementation, and then transition to ensuring assets and tools remain evergreen, and that new usage patterns and capabilities provided by Pendo are fully leveraged as they become available.

     

    Responsibilities

    • Oversee the integration of Pendo into all SailPoint SaaS applications

    • Configure appropriate segmentation for both in-app communications and data analysis metrics

    • Implement guides, onboarding walkthroughs, and other Pendo in-app communications (managed via Jira Kanban board)

    • Derive appropriate methodologies for measuring business level KPIs as specified by respective stakeholders and provide dashboards of the data

     

    Requirements

    • 2+ years of experience as a System Administrator, or similar role, which necessitated the integration and management of multiple applications

    • Experience with Pendo, WalkMe, UserPilot, or other digital adoption tool

    • Familiarity with CSS and basic markup language formatting (JavaScript and HTML are a plus)

    • Background with data analysis and manipulation

    • Resourcefulness and problem-solving aptitude

    • High attention to detail and organizational skills

    • Strong communication skills and/or background

     

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

11120 Four Points Drive, Austin, TX 78726

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Annually.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
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