Job Posting Title

People & Culture Service Delivery Manager

Pay Range$91,904-$170,679

Summary

Aristocrat Technologies is seeking a People & Culture Service Delivery Manager to support the successful execution of operational and strategic initiatives across the People & Culture Global Operations team.

What You'll Do

• Support the ownership of the overall P&C Global Operations solution of how in-scope services are delivered across multiple Business Units and Geographical Locations
• Act as liaison between business stakeholders and P&C Global Operations team identifying business requirements and translating them into solutions.
• Engage cross functional stakeholders and lead discovery sessions to document the scope of projects/initiatives
• Act as a trusted subject matter expert on the functional aspects of P&C processes and the intersection of the technical system configuration to provide solutions. Maintain knowledge of the latest P&C technology and best practices in P&C service delivery. 
• Define SLAs and KPIs.
• Identify areas to optimize, standardize, automate and improve within Global P&C Operations function.
• Set proper expectations with business stakeholders and effectively manage ongoing expectations for requirements. 
• Build Business Requirement Documents, knowledge guide artifacts such as process flows, standard operating procedures, checklists, training materials to support with project execution and manage the ongoing maintenance of such artifacts.
• Create business process diagrams reflecting “As Is” and “Future” state using process mapping tools such as Signavio or Visio
• Management of Standard Operating Procedures for all P&C processes.
• Work closely with P&C Business Partners and Centers of Expertise to administer and deliver on annual business processes and strategic initiatives with a people-focus approach.
• Align with P&C Service Operations and Systems team to understand business needs and expectations
• Align with Project Manager and other stakeholders to ensure seamless communication and execution of initiatives
• Support additional P&C Global Operations Service Management activities as needed; data governance, quality assurance, audits, vendor management, policy management and compliance

What We're Looking For

• Bachelor’s degree in Human Resources, Computer Science or related field
• 7+ years of techno- functional Workday experience in Core HCM, Recruitment, Talent Management, Benefits.
• 7+ P&C/HR functional knowledge performing complex P&C/HR analytical work within HR Shared Service, Consulting, P&C/HR Center of Excellence or Business Partner functional areas
• Global experience spanning Americas, EMEA, APAC
• Project management experience
• Demonstrable success communicating, consulting, influencing, and building relationships at all levels in an organization with an emphasis on promoting a culture of positivity, teamwork and results
• Highly self-sufficient, skilled at leading in ambiguity, and making impactful, data-driven decisions in a high speed, performance focused organization
• Possessing highly developed analytical skills with the ability to plan, implement, measure, and scale the best balance between candidate, customers, and the process

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.