Platform Operations Specialist (Remote) at CrowdStrike

| Austin
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About the Role:

CrowdStrike Services is seeking a Platform Operations Specialist who would be responsible for the planning, deployment, field and operational support of the CrowdStrike platform and related applications. The Platform/Operations Specialist (Platform Specialist) will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow on customer support for the CrowdStrike platform & applications.

Remote U.S. role within a reasonable commuting distance to one of the following offices: Sunnyvale, CA; Irvine, CA; El Segundo, CA; Austin, TX; Kirkland, WA; Columbia, MD; Arlington, VA; St. Louis, MO; Minneapolis, MN.

Responsibilities and Duties

Deployment and Operations activities may include:

  • Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike platform and associated applications

  • Troubleshoot customer deployment issues across small to large enterprises

  • Utilize and engineer native and 3rd party software deployment technologies

  • Install CrowdStrike software both remotely and physically

  • Develop scripts and processes around software deployment

  • Plan and report software deployment status

  • Work closely and collaboratively with customer information technology teams

  • Leveraging CrowdStrike applications (Spotlight and Discover as an example) provide support to customers in vulnerability and asset management

  • Assist customers with the integration of CrowdStrike into existing tools

  • Ability to travel up to 50-60% of the time

Qualifications and Skills

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 5 years of experience performing IT deployments or in an end user/customer environment, as well as experience with the following:

  • Deep understanding of software deployment technologies

  • Highly knowledgeable on Windows, Mac, and Linux platforms

  • Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.

  • Good communication and collaboration skills

  • Broad experience in computer and network systems security 

  • Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems 

  • High level of motivation; self-starter; results driven 

  • Potential for extensive travel and assignment work exists (i.e. 3 month rotation at client site).

Experience in the following areas preferred:

  • Operating Systems: Windows, Linux, Mac 

  • Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec

  • Scripting: PowerShell, Python, Perl, Bash, Batch

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Fantastic downtown location walking distance to awesome restaurants and happy hour spots.

An Insider's view of CrowdStrike

What’s the vibe like in the office?

I was truly blown away by how great CrowdStrike’s culture is. We’re incredibly collaborative and everyone genuinely likes to spend time with one another. This is just one of the reasons that really drew me to grow my career here!

Vince

Corporate Sales Manager

What does your typical day look like?

A Corporate Account Executive is essentially a relationship manager between any organization that we're working with and CrowdStrike. We're strategic and we really dig into the current security environment of a company: finding out what their pain points are, finding out what their goals are, and then positioning a solution!

Theo

Corporate Account Executive

What are some things you learned at the company?

Being in a role that works with multiple departments within CrowdStrike, as well as, with others outside of the company, I have learned the importance of clear communication & collaboration skills through exposure to different situations and learning from those around me. I am excited to see how these skills grow as I develop in my career.

Marit

Account Manager, Renewals - Team Lead

How do you empower your team to be more creative?

My leadership style is to be supportive and a little bit experimental. We don't try to cookie cut our reps. We want everyone to find out what they are good at and then coach to those strengths, cover the weaknesses and help everyone find their own way to be successful.

Jack

Senior Director, Corporate Sales

How has your career grown since starting at the company?

CrowdStrike has provided endless opportunities for my professional growth. Not only has the organization provided the support to advance my career internally, but they also prepare you for success with any future endeavors outside of the CrowdStrike organization!

Michelle

SMB Account Executive

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flex schedules, a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Volunteer in local community
CrowdStrike supports employees in charitable efforts and community service for charities and causes important to the local team.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Competitive 401(k) plan.
401(K) Matching
Company Equity
RSU's are available as part of employee compensation.
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
We sponsor company-wide bring your child to work days as well as company events where family is encouraged to attend.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
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