HomeAway is seeking a Policy Development Manager to join our Risk Management and Global Customer Experience Operations team. You will apply your operational and analytical knowledge to assist in improving strategies for the Customer Support organization. We seek individuals that exhibit superb attention to detail, are strategic in their thinking, have a policy background, and demonstrate a drive for efficiency, quality and global standardization. 

What you’ll do:

• Responsibilities:
  • You will assist in researching and crafting forward-looking policy using our internal guidelines to address the needs of HomeAway’s customers, both Travelers and Partners. 
  • You should have an understanding of regulatory requirements and evolving consumer trends and expectations across global regions. Frame these considerations in terms of risk reward for the long-term health of the business. 
  • You will collaborate cross functionally with Product, Marketing, Retail, Legal and Partner Success to prioritize and develop policies that promote trust and safety in the marketplace as well as policy that are in line with our overall Marketplace Strategy.

Who you are:

• Profile:
  • Have a BA/BS degree
  • Have 3 - 5 years of experience in public policy, advocacy, or trust and safety, including the development of policies and procedures
  • Critical thinking and analytical skills necessary to analyze data, regulatory requirements, product limitations and the effectiveness of proposed resolutions
  • Idea-driven, confident who wants to make a substantial impact
  • Collaborative teammate with the ability to work independently and exercise good judgment balancing impact to participants in the marketplace and potential risk to HomeAway
  • Excellent internal and external communication skills, including the ability to draft externally facing talking points
  • Possess strong writing and copy editing skills
  • Demonstrates core value of trust and understands the need for confidentiality and privacy with respect to complex Partner and Traveler issues and HomeAway sensitive information
  • Ability to prioritize and multitask while assisting with multi-functional teams in a dynamic environment
  • Adaptable and willingness to adapt to change

Benefits & Perks:

• Competitive health and insurance benefits.
• Competitive salary.
• Annual target bonus or commission.
• Parental leave for up to 20 weeks (dependent on eligibility).
• Paid vacation and sick time.
• Employee Stock Purchase Program.
• Free snacks and beverages.
• Frequent company update talks with our leadership team.
• Free listing on HomeAway.com.
• Electronic, adjustable stand-up desk.
• Discounted Metro & Rail pass.
• Casual dress.

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. 

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About HomeAway:

HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.