POS Integrations Specialist
Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants. WE HELP RESTAURANTS GROW!
R365 is built upon family, innovation, and accountability with offices in Irvine, CA and Austin, TX. We recently secured a second round of funding from Bessemer Venture Partners and our expanding client list includes well-known franchises to your favorite local spot, fine dining to fast casual... Restaurant365 does it all!
We are excited to welcome an experienced POS Integration Specialist to our Software Integrations team in Irvine, CA! In this role, you will work closely with development and support teams ensuring customers receive appropriate support and communication when they are having integration issues. This is an amazing entry-level opportunity for someone with accounting experience looking to blaze a path in the software world!
What you'll be doing:
- Master Point of Sale (POS) integration features and tools
- Review open integration support tickets
- Assist in troubleshooting problems and communication between customer and Integration Support team
- Ensure integration support tickets are responded to in a timely, meaningful, and consistent manner
- Validate data integrated into the R365 software - work to correct any discrepancies either individually or with the help of the team
- Act as a liaison between Implementation Consultants and Integrations team
- Assist Implementation team with new customer integration setup
- Innovation, Family, and Accountability in all you do!!
What you need for this position:
- Accounting knowledge/experience
- Bachelor's degree in related field is preferred
- Customer service skills
- Strong written and oral communication
- Strong organization
- Strong ability to problem-solve
- Tech-savvy (any coding experience is a HUGE plus!!)
- Restaurant industry experience preferred
What's in it for you:
- Competitive compensation package
- Comprehensive health benefits
- 401k + matching
- Employee stock options
- Phone & internet reimbursement
- Flexible time off + company holidays
- Weekly catered lunches + snacks
- Wellness initiatives
- Company sponsored events
Why work with us?
- Passionate, fun, supportive team
- Thriving company with impressive growth trajectory
- Product that makes a real difference
- Cutting-edge, industry-disrupting technology
Restaurant365 is a cloud-based, all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone. R365 was founded by an experienced team of software veterans committed to developing an accounting, back office, and reporting tool – specifically for restaurants – that scales and positions restaurant concepts for growth.