Premier Technical Support Engineer at Adobe

| Austin | Remote
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Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
Marketers are increasingly relying on Adobe to help them tackle their biggest challenges and increase dedication, retention, acquisition, and revenue. As a Technical Consultant, your main responsibility will be to provide technical guidance and help Adobe internal teams, customers and partners be successful with Adobe Campaign! You will seek complex technical challenges such as diagnosing multiple data systems via multiple protocols, identifying and recommending solutions that can provide real-time decisions for millions of customers, and helping connect customers to all the products in the Adobe Marketing Cloud.
Your knowledge of databases, programming languages, and web technologies will enable you to provide a level of architectural oversight and technical solutions to achieve customer success. As the specialist of our software, you will be delivering standard methodologies to other internal groups at Adobe.
What You'll Do
Key aspects of this role include the following activities:
  • We provide timely response and resolution to technical queries
  • Educate internal technical teams, customers and partners on specific product functionality required to resolve their issues.
  • Work collaboratively with Technical Support team members and members of other Adobe teams such as Consulting Services, Engineering and Technical Operations.
  • We collaborate with wider teams internally in order to provide customer centric data and insights into customer facing service reviews

What you'll need to succeed
  • Fluency in English, one additional European language will be a plus
  • Ability to research and resolve complex technical issues
  • 3-5 years of equivalent practical experience; Bachelor's degree preferred
  • Ability to prioritize and optimally handle your workload.
  • Experience in evaluating and understanding business impact of technical issues.
  • Demonstrable ability to find innovative ways to solve complex technical problems.
  • Experience in one or more of the following: JavaScript and HTML
  • Familiarity with XML
  • Experience with one or more database platforms (PostgreSQL, Oracle, SQL, or MySQL) is required
  • Experience with web services APIs, database connectors, and SOAP would be good to have.
  • Ability to multi-task and work through problems independently
  • Excellent Communications skills (written & verbal).

Internal Opportunities
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